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Published: November 15, 2016 | Applies to:

This post shows how to fix "A connection to the remote computer could not be established" error while connecting to a VPN network in Windows 10.

We all know Virtual Private Network (VPN) helps us to make more secure connection to the Internet and our company’s network. Setting up a VPN connection is quite easy in Windows 10, here is how.

How To Setup A VPN Connection In Windows 10

To establish a VPN connection in Windows 10, you can either use Settings app or Control Panel and the former way is mentioned here.

1. Open Settings app and go to Network & Internet > VPN.

2. In right pane, click on Add a VPN connection.

3. Provide the required details and in this way setup the VPN connection.

However, recently while connecting to a VPN connection which was established earlier, we got following error:

A connection to the remote computer could not be established. You might need to change the network settings for this connection.

FIX A Connection To The Remote Computer Could Not Be Established In Windows 10

If you’re also facing this problem, the suggestions mentioned below will help you to solve it.

FIX : A Connection To The Remote Computer Could Not Be Established In Windows 10

FIX 1 – General Suggestions

1. Run Network Adapter troubleshooter/Windows Network Diagnostics

2. Reset IP/TCP stack by following steps mentioned here

3. Reset IP configuration by following steps mentioned here

4. Review your existing settings and allow the network connection in Windows Firewall

5. Temporarily disable third-party software such as anti-virus etc.

FIX 2 – By Changing Network Connection Properties

1. Press W8K + R to open Run, type ncpa.cpl and click OK.

[FIX] Windows Firewall Has Blocked Some Features Of This App In Windows 10

2. In Network Connections window, right click on the VPN connection with which you’re facing issue and select Properties.

FIX A Connection To The Remote Computer Could Not Be Established In Windows 10

3. Next, under the property sheet shown below, switch to Security tab. Then change the Type of VPN to Point to Point Tunneling Protocol (PPTP) from Automatic.

FIX A Connection To The Remote Computer Could Not Be Established In Windows 10

4. On the same window, select Allow these protocols. Now check Challenge Handshake Authentication Protocol (CHAP) and Microsoft CHAP Version 2 (MS-CHAP v2) options. Click OK.

FIX A Connection To The Remote Computer Could Not Be Established In Windows 10

Now retry to connect to the problematic VPN connection and this time it should connect without any issues.

Hope this helps!

Also check: The number of connections to this computer is limited and all connections are in use right now.


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1 Comment

  • Hi, I am having a lot of problems with my laptop. These are the types of drivers in my comp dat really need updating 1. Bluetooth controller 2. Network controller 3. PCI Device 4. Generic USB Hub 5.SM. Bus Controller, 6. Unknown Device. I tried a million times to update and dis thing kept on popping up on my Laptop it says I have to register before it expires. So the only information I have for my computer is – 1. MANUFACTURE – Hewlette Packard/Model – HP Pavilion TS 11 Notebook PC/Model No. – E4X88PA#ABG/Categories – Notebook computer.

    It does not have an y serial no. The only thing i found that sort of looks like a serial no is CDN3370W9C. Please can you help me find information about my laptop if it is a genuine one or just a photocopy one. A frend gave it to us. Please inbox my facebook coz i 4got my password for my gmail acct. FB is TAKK.IKA

    Thank you

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