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Published: February 27, 2015 | Applies to:

While creating Recovery Drive, if "Copy the recovery partition from the PC to the recovery drive'' option is greyed out or disabled, here is how to fix it.

System Recovery Drive is the savior option when we’ve critical issues with Windows and we need to use Refresh or Reset options. If you don’t know how to create System Recovery Drive, checkout following article:

How To Create System Recovery Drive In Windows 8.1

In the above mentioned guide, while getting started with Recovery Drive creation wizard, in step 2 we have following window. As you can see from this window that Copy the recovery partition from the PC to the recovery drive option is greyed out or disabled.

The reason behind this is that system doesn’t knows the recovery image location. As a result of which the Windows Recovery Environment (RE) is disabled and thus the option. You can verify it by running reagentc /info command in administrative Command Prompt.

If you have the Windows installation ISO file, you can use it to enable that option by following these steps:

FIX : “Copy The Recovery Partition From The PC To The Recovery Drive” Disabled

1. Locate your Windows installation ISO file and right click it, select Mount. This will mount the ISO to a temporary DVD drive letter. Using File Explorer, navigate to folders of ISO and open the sources folder there. Inside it, you’ll find the Windows Installation Image file by install.wim name.

2. Next, create a new folder in system root drive (if your system is installed on C: drive, create a folder in C: drive). Name this folder whatever you want, for ex: WIN-RECOVERY. Paste the install.wim file from sources folder to this new folder.

3. Moving on, open administrative Command Prompt and type following command, hit Enter key then:

reagentc /SetOSImage /Path C:\WIN-RECOVERY\install.wim /Index 1

Substitute C:\WIN-RECOVERY with the location of that folder in which you pasted install.wim file in previous step.

Once the command is successfully executed, you will receive an operation successful message. Now you can run reagentc /info command to check Windows RE status, location of recovery image. Thus this time, you can see that now system has identified recovery image location.

So close Command Prompt window and start Recovery Drive creation wizard. You’ll see that Copy the recovery partition from the PC to the recovery drive option is now activated.

That’s it! Also checkout how to Refresh or Reset your Windows 8 or later without installation disc.

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  • excellent fix kapil! I am searching for it since long n glad I found your site.

  • Kapil Arya

    ^^ Glad it helped :)

  • Thanks for this quick fix. Could you also tell us if a 32 GB flash drive is a must or is there a hack to use a smaller drive, say ~30 GB, enough for the creation of the media?

  • Kapil Arya

    ^^ The recovery partition is typically 3~6 GB in size, so you’ll need a USB drive of much more than that space.

  • I cant seem to find the ” install.WIM ” file in the windows 8.1 iso………I do see a “install.ESD ” file. How do a convert that to a WIM file?

  • Kapil Arya

    ^^ You can use ESD to ISO file converter (Google it) to convert the file into ISO format. One ISO file is ready, extract it to get install.wim file.

  • Hi Kapil… I’ve been searching for a solution to this problem, but it looks like my problem is a little different. When I run the reagentc /info command, I get back this info:
    C:\>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition4\Recove
    Boot Configuration Data (BCD) identifier: 1dabe8b7-6e55-11e5-9159-000ec6f031
    Recovery image location:
    Recovery image index: 0
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.

    When I go into disk management, I see 3 partitions… EFI System Partition, Primary Partition, and Recovery Partition.

    Any idea where I go from here. Thanks very much for you help.


  • Kapil Arya

    ^^ As you got ‘Windows RE status: Enabled’, you should not face ‘Copy the recovery partition from the PC to the recovery drive’ option disabled issue. The recovery partition4 in your case, is hidden by system.

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