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Published: June 25, 2016 | Applies to:

While setting up OneDrive after installing Windows 10, if you get "There was a problem with connecting to OneDrive" error, this post may help you to fix it.

OneDrive is one of the nice feature in Windows 10, which I am sure most of you are using. It is much simplified in Windows 10 as compared to previous Windows editions and you can easily upload and sync your files. However, some users might have trouble in setting up OneDrive for the first time in this latest operating system.

If you have recently installed a Windows 10 build, you might have got a notification about ‘Getting started with OneDrive‘. Some users have reported that clicking those notification, the OneDrive setup wizard opens but they see following message:

There was a problem with connecting to OneDrive

Check your Internet connection, then try again.

FIX There Was A Problem With Connecting To OneDrive Windows 10

The users facing this issue also noticed that when they got this error, the Internet connection is working fine on their end and they could easily surf web. The Internet is even working with all other programs they’ve installed. Seems like it is just OneDrive which is not recognizing the network connectivity. If you’re also facing the same problem, I hope after reading this post, you’ll be able to solve the issue.

Try these fixes:

FIX : There Was A Problem With Connecting To OneDrive In Windows 10

FIX 1 – Using Internet Properties

1. Press W8K + R and type inetcpl.cpl in the Run dialog box, to open Internet Properties.

Internet Explorer Properties

2. Next, in Internet Properties window, switch to Advanced tab. Check following options:

  • Use TLS 1.0
  • Use TLS 1.1
  • Use TLS 1.2

FIX There Was A Problem With Connecting To OneDrive Windows 10

Click Apply followed by OK. Restart the machine, and the issue will be resolved.

FIX 2 – Disable Proxy Settings

1. Press W8K + R and type inetcpl.cpl in the Run dialog box, to open Internet Properties.

Internet Explorer Properties

2. Next, in Internet Properties window, switch to Connections tab. Click LAN Settings button.

FIX - The Remote Device Or Resource Won't Accept The Connection

3. In LAN Settings window, uncheck the Use a proxy server for your LAN option. Then check Automatically detect settings option. Click OK, Apply, OK and close Internet Properties window.

FIX - The Remote Device Or Resource Won't Accept The Connection

After a reboot, the issue should no longer persist.

FIX 3 – Reset Internet Explorer To Default Settings

If FIX 1 and 2 doesn’t solves your problem, then you can try resetting Internet Explorer to default, using steps mentioned here:

Steps to reset Internet Explorer to default settings

Hope something helps!


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    • Alex : Thank you problem solved with fix 2 :-)...

      12 hours ago

    • poorna sachintha : cant delete that lower version numbers..please help.....

      12 hours ago

    • Kapil Arya : ^^ Glad we could help 😎...

      21 hours ago

    • Jack : My problem was fixed by just using the first line in step 2 ...

      23 hours ago


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