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Published: May 18, 2016 | Applies to:

See this fix to resolve "Windows was unable to connect with your Bluetooth network device" message for Bluetooth devices in your Windows 10.

If you’ve a trouble connecting your Bluetooth devices to your Windows 10 machine, this post is for you. As we all know we can connect different type of Bluetooth devices to Windows to avail different services offered between these Bluetooth paired devices. These services include transferring (sending and receiving) files, browsing files from one device to another, sharing network connection between the devices etc.

But sometimes, you may came around the issue when these Bluetooth services refuse to work for you. This is the error message you get in this case:

Windows was unable to connect with your Bluetooth network device.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

The possible reasons for this error and their remedies:

  • Pairing of devices is too old; try re-pairing.
  • Either the distance between devices is beyond the connection range; try making devices closer.
  • Bluetooth Support Service isn’t running. Open Services (run services.msc to get this) and make sure Bluetooth Support Service is either set to Automatic/Manual and is Running.

If you still face the error, here are two fixes you can try. FIX 1 is applicable to all devices, while FIX 2 is especially applicable to Windows 10 Mobile devices.

FIX : Windows Was Unable To Connect With Your Bluetooth Network Device In Windows 10

FIX 1 – Using Devices & Printers Troubleshooter

1. In the taskbar notifications area, right click on the Bluetooth icon and select Join a Personal Area Network.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

2. Next, in the Devices and Printers window shown below, right click on the device for which you’re getting error and select Troubleshoot.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

3. Now the Devices and Printers troubleshooter will take care of the issues and fix them automatically.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

Once the troubleshooting wizard completes, you can try reconnecting your Bluetooth device with system and it should work on this time.

FIX 2 – By Setting Up Windows 10 Mobile Bluetooth HotSpot

If you’re facing this issue with Windows 10 Mobile, you need to test your phone by connecting through Bluetooth hotspot. Along with WiFi hotspots, Windows 10 Mobile allows you to create hotspot via Bluetooth.  If connecting via Bluetooth hotspot works well, the issue will get resolved. Here is what you’ve to do:

1. Open Settings app in Windows 10 Mobile and go to Network & Wireless section.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

2. Then click on the Mobile hotspot option in above window. Now for Share my mobile data connection over option, set it to Bluetooth. Also check Allow Bluetooth to switch sharing from WiFi to Bluetooth option. Turn on Windows 10 Mobile hotspot (Bluetooth) now.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

3. Now come to Windows 10 desktop and repeat step 1 of FIX 1. This time in Devices and Printers window, right click the affected device and select Connect using > Access point.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

This will give you connection successful message in few moments. Hence, at this stage, your device is properly working and Windows has no issue connecting to it. Hence, in this way, the device is now ready to work for other services as well, for ex, transferring files.

FIX - Windows Was Unable To Connect With Your Bluetooth Network Device

Hope this helps!


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