If you're facing trouble in connecting your Windows 10/8/7 to the Internet due to 'The Diagnostics Policy Service is not running', here's how to fix it.

If your system is having problem connecting to the Internet, you’re advised to run Windows Network Diagnostics or Network Adapter troubleshooter. This automated troubleshooter is helpful in detecting network issues and is supposed to fix them as well.

But sometimes the troubleshooter will detect the issue and fails to fix it. It will leave you in a situation where you know what the problem is but have no ways to fix that. This article talks about one such network issue common in Windows OS. Recently we faced this problem on one of our Windows 10 system where we’ve trouble connecting it to the web. On troubleshooting, we found the issue but troubleshooter couldn’t fix it:

The Diagnostics Policy Service is not running

FIX The Diagnostics Policy Service Is Not Running In Windows 10

So in case if you’re also facing this problem on your Windows system, here is how you can fix it.

FIX: ‘The Diagnostics Policy Service Is Not Running’ In Windows 10/8.1/8/7

FIX 1 – Via Services Snap-in

1. Press W8K + R and type services.msc in the Run dialog box, hit Enter key to open Services snap-in.

Services Windows 10

2. In Services snap-in window, scroll down and look for Diagnostic Policy Service. As you’re facing this issue, the service will not be running. So right click on it and select Start.

FIX The Diagnostics Policy Service Is Not Running In Windows 10

3. In few seconds, you’ll see that service is started and now have ‘Running‘ mentioned under its status. You can close Services snap-in then.

FIX The Diagnostics Policy Service Is Not Running In Windows 10

This must resolve the network issue. If issue still persists, refer FIX 2 below.

FIX 2 – Via Command Prompt

1. In Windows 10, right click on Start Button and select Command Prompt (Admin). On older Windows editions such as Windows 8.1/8/7, you can open Command Prompt as administrator, using Windows Search.

2. In the administrative Command Prompt window, type commands mentioned in bold and press Enter key:

net localgroup Administrators /add networkservice 
net localgroup Administrators /add localservice

FIX The Diagnostics Policy Service Is Not Running In Windows 10

3. After each of these commands, you’ll get The command completed successfully message as a confirmation that it worked. So you can close Command Prompt and reboot to check the status of the issue.

After restarting system, the issue will no longer exist.

Hope this helps!

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Recent Comments

  • R.Tan : I have a windows 7 running quite well on HP probook 4540s w/ 8 GB RAM....

    14 hours ago

  • polzmacher : Same for my, if you use HP u can disable HP LAN/WAN/WWAN Switching UWP...

    20 hours ago

  • Kapil Arya : ^^ Glad to help, Tin!...

    20 hours ago

  • Tin : Thanks a lot - eveything back as it should be with Defender (Win 10 19...

    22 hours ago

  • Kapil Arya : ^^ Thanks for confirming this, David!...

    2 days ago