You can report the error you’re facing on Windows 10 using the comment box below.

Hello there! We’ve shared a number of solutions to most common issues faced by the users using Windows 10 on this site. But sometimes, users keep searching the solution and they are still not able to get it. So we have created this page, so that you get directly to the solution you’re looking for. In order to fix issues in Windows, you should perform basic troubleshooting steps first:

If you’re still facing issue, drop the comment below with relevant description of the problem and we’ll be happy to help you!


  • Kapil Arya

    ^^ Older comments removed from this page to avoid database overhead!

  • Maybe you can help me. I’am having troubles with my wife’s machine I just updated to 10. It’s not sharing on the network to only a windows 7 laptop. My other two PC’s are windows 10, they can see her but cant get in. They say winsock problems that wasn’t fixed. i’am not sure witch machine needs fixed, her’s or the other two. The other two 10s and 7 work just fine together, remote even works. Her’s I can get out ….Just cant get in……..So witch one is it and how do I fix it ………..I’ve tried many things I’ve seen I just cant get it fixed………………Thanks

  • Kapil Arya

    ^^ Have you tried steps mentioned here:

  • Hi ……..Well I tried the fix you mentioned on my wife’s machine ………… Everything worked ok till I manually tried to install Internet Protocol (TCP/IP) tunnel ……… It gave me a error ……. Could not add the requested feature. It was Blocked by Group Policy……….. So I could still use your help Please……… And thanks for your quick response.

  • Kapil Arya

    ^^ Have you tried suggestions mentioned there in comments? Do try them and see if they helps :)

  • Upgraded to win 10 from 7 Home Ultimate. When I boot up, it no longer recognizes my Seagate Go Flex Backup 2TB USB 3.0 drive. But if I unplug the drive and plug it back in, it recognizes it fine. In the device manager I see the yellow triangle and get the error code 10 msg. When I open Properties it says the device is working properly, but it doesn’t show in File Explorer. Tried updating the driver, but it says my driver is up to date. Interestingly, if I unplug the USB cable or the power connector, I hear the tone telling me I’ve unplugged, and then when I plug it back in the power light comes on, windows recognizes it. Any ideas?

  • Kapil Arya

    ^^ Suggest you to uninstall third-party software installed if any, then run SFC scan:

  • LAN problem: “one or more network protocols are missing on this computer. Could not add the requested feature. The error is: This program is blocked by group policy.” Group policy am not good at it. What am I looking for to enable internet protocols ? Specifically TCP/IP – Tunnels
    Thanks for your help.

  • Kapil Arya

    ^^ Please go ahead with suggestions mentioned here in comments:

  • PLEASE HELP! I have reset my computer to restore it back to its original state. I have a n Acer Aspire with Windows 10. After taking 3 hours to reset the message came up “An operating system wasn’t found. Try disconnecting any drives that don’t contain an operating system. Press ctrl+alt+del to restart. I have read abd created a a boot able usb with windows 10, bc when I go to the setup menu and choose boot windows is not there period unless the usb is installed. ? Please help! How do I get Windows back and
    get rid of this black screen? Thank you so much!

  • Kapil Arya

    ^^ See if this fix helps you:

  • Hi Kapil, upgraded to Windows 10 from 8.1 OEM. 10 uses lots of network bandwidth via OS updates and app updates. How can I lower the priority of system processes using internet. My own downloads, browsing are cornered and almost gets stuck. Even when windows update is off and no apps are being downloaded, svchost network service keep taking all the network bandwidth. I have to kill this process to free my bandwidth.

  • Kapil Arya

    ^^ You can reduce bandwidth consumption in this article: Let me know if you need further help regarding this :)

  • After having my Internet provider fix a problem we had due to high winds and the satellite pole being damaged my main computer is working fine, as long as it is plugged into the modem directly. Before, I had two computers running on the Internet Network through a router and they were working fine. Now when i try to connect to the Internet through the router, neither of the computers can connect. The message is ‘no Internet connection’. I tried changing the connector cord, but still same message. I can only use Internet if my computer is connected directly to the modem and not through the router. Any suggestions as to what I can do to fix this so that all the computers will access the Internet? When I ran a diagnostic the message was : ” one or more network protocols are missing on this computer” and another says ‘restore network protocols’, and another says windows socket registry entries required for network connectivity are missing.’

    I don’t believe it really is these problems as others are having, as my main computer is working okay.

  • Kapil Arya

    ^^ Refer:

  • I just started using my Xbox One gamepad on Windows 10, which works fine so far. But there’s one Problem: As soon as I mix 360 and Xbox One controllers, the Xbox One controller is moved behind the 360 controllers.

    So, I start with the Xbox One pad and everthing works as I expect it, but as soon as I connect one or more 360 pads, they are assigned before the Xbox One pad (e.g. if I use the Xbox One Controller and three 360 Controllers, the 360 controllers will be assigned to Slots 1-3 and the Xbox One pad is pad 4). The connection method has no influence on the behaviour, it occurs on both wired and wireless connetions.

    Is there any way to avoid this? Or, a way to reassign them manually would be fine as well. I just want the Xbox One pad to stay the primary controller.

  • Hello Kapil, I have upgraded to Windows 10 on my desktop and laptop. On both I get Err-Connection_Timed_Out whilst loading some web pages – internet however is working on LAN and Wi-Fi. However whenever I try to connect to ( this is a radioplayer for online radio stream ) it just loads and nothing happens. When I run the trouble shooter I get the Windows Sockets Registry Entries for Network Connection are missing. Don’t know what to do as I have tried the Forum mentioned fixes of ipconfig commands to reset etc. When I go into regedit and reach Nsi > 26 >Permissions > and Check Full Control for Everybody and then in Cmd ( Admin ) netsh int ip reset C:\resetLog.txt ( Restart ) I have manged to load the radioplayer and get it to play but only for a few minutes and then it just abruptly stops and I cannot reload. Also on reboot the Nsi 26 permissions gets UNCHECKED for Full control and I get stumped again. Please help !

  • Kapil Arya

    ^^ Please check this fix:

  • Hi,
    I am having problems with VPN access. I can create a VPN through the VPN wizard, and it saves under my network adapters. However, underneath, it says unavailable- device missing and I cannot connect.

    On further investigation, I found that the RASman & Routing & Remote access service fails to start. The SSTP dependency service runs fine, but RASman hangs on “Starting.” If I attempt to start manually, I get error 1053; The service failed to start in a timely manner. I think this is the main cause to my issues, but I’m not sure what I can do about it. Is there any way to reinstall the these services ?


    Environment: Lenovo ideapad S510p; Windows 10 Home Single Language; Intel i3

    P.S.: I have tried sfc/scannow but there were no violations. When I tried system restore it gave an unspecified error (0x8007005), prompting to disable antivirus, although it was disabled.

  • Kapil Arya

    ^^ See if this helps you:

  • Hi Kapil,

    This is Jitin. Some guys worked on my uncle’s computer and damaged it. Now if I turn on the computer it shows me a lock sign with complete black screen and ask me to enter the password. And when I tried like 123/0000-1234-12345 it didn’t work. Is there any way to make it work or do I need to re-install the windows 7 again on the computer
    Guide me please

  • Kapil Arya

    ^^ Obviously the passwords you’ve already tried won’t work. If you’re on Windows 10, try other sign-in options if available. In case you’re on Microsoft Account, try changing account password online and then enter the new password to device having issue. See if something helps!

  • Hi Kapil,

    Hope you can help me on my issue.. i have windows server 2008 R2 data center version.. When i delete the any file/folder, its deleting permanently without going to recycle bin, even recycle bin properties are grayed out, it wont show the drives info, Please help me on this

  • Thanks for the reply!

    No he has windows 7 on computer. He had windows 8.1 but he downgraded to windows 7.

    Kindly help me with that.

    Jitin Vashisht

  • Kapil Arya

    ^^ So you don’t know the actual password, right? Well in that case, the only way to sort is to reinstall the OS. You need to believe that you’ll loose the data existing on machine. Alternatively, if you contact those guys, they can provide share you what they did and how to get rid of this horrible situation!

  • Hi
    I’m having trouble opening my photos since I’ve upgraded to windows 10. I get ‘element not found’. I cannot change the windows viewer which is TWINGU.
    Please can you advise. Much appreciated.

  • Kapil Arya

    ^^ Please refer:

  • Hi Kapil! I have an issue with my girlfriend’s Lenovo Yoga 3-14. The 5ghz wifi seems to drop when too many tabs are running or when facebook is trying to load. I get the sockets error but the suggested fix on your site doesn’t fix the problem. If I disable and re-enable the wifi, it goes back to running but the error keeps happening when the wifi seems overloaded. So I switched to 2.4ghz wifi and the problem was fixed, but I still want to be able to use my 5ghz wifi for flawless internet. Can you help me out

  • Kapil Arya

    ^^ Please have a look at other suggestions mentioned there and see if something helps you :)

  • ^^ Already have looked in the suggestions, nothing worked. :(

  • Kapil Arya

    ^^ Try uninstalling the network driver and reinstall it, see if makes any differences in situation.

  • Windows missing sockets went to command prompt typed netsh winsock reset and it says requested operation require elevation run as admin. Then c\users… Comes up but I don’t know what to Putin?it says cthe rest is not recognized as an internal or xternernal command operable program or batch file

  • Kapil Arya

    ^^ Please run Command Prompt as administrator i.e. right click Command Prompt and select Run as administrator.

  • Hi Kapil I am having the most unusual, and agrivating problem; with my computer. I have Internet connection, all of a sudden. My browers, they just stop working. Nothing! All that I have, is a white screen. I viewed your video, to down load first. Winsock and Winsock2 files, then uninstall my Winsock and Winsock2. Then merge, the new Winsock files. If I, did this. Would that clear up, this problem I am having permanently?


  • Kapil Arya

    ^^ You’ve to do that in a single session. Delete Winsock entries, merge them and then reboot. That should have help.

  • hai Kapil i am having every time in windows 7 or 8.1 or 10 some time when i open any application that program not responding why ?
    some times in excel or working time automatically closing why ? in my office i am facing problems.

  • Kapil Arya

    ^^ See is this helps you:

  • I have a brand new Toshiba Laptop and I am running Windows 10 OS. I am having wi fi connection issues. I have gone to a few different blogging websites to look for answers. I even scheduled a phone call with Microsoft, and the instruction given was not sufficient. I have tried a few methods for this problem, and, none have worked. So, basically what is happening is that I can connect to the wi fi router (most of the time when I first start up, sometimes I can’t then either). But, the problem usually occurs after I start up. Within 5 minutes and sometimes up to an hour or two I may not have any problems; but eventually this problem(s) happen, and, they happen everyday and multiple times. So, I’ll be doing something in a window/tab and the connection bars will slowly drop and all of a sudden one of two things will happen:
    1) I will still be connected to the router, but it will say (secured, not connected). Or:
    2) I will be dropped completely. And, this is the worse, because when I am dropped completely I have a really hard time reconnecting. Sometimes, when this happens, I won’t even be able to find my router in the list of connection options.

    So, when #1 happens, it’s really weird b/c when I try to run the trouble shooter, more often than not, before it finds an issue, I am reconnected and the T.S. will tell me that there is no problem. On those occasions that it does find a problem it will tell me a few things. A) problem with access point or network adapter. B) It will tell me ‘one or more protocols are missing on the computer. The B has only come up once or twice, rarely. The number one comes up most all the time when the troubleshooter finds something. What’s even more strange is when this problem occurs, I open another tab, try to open, go to the bottom right where you click to find your connection/router list and where you can go to network/sharing center/etc, then if my router is showing in the list, I’ll go up, click it a couple of time (I’m not connecting or disconnecting, I’m just clicking on it) and within seconds it goes from ‘secured/not connected’ to ‘secured/internet connected’
    I am not sure my clicking on the router does anything but I just want you to know exactly what I see and do
    So, when letter B happens it usually get’s so bad that I have to restart my computer in order for it to find my router again.

    Of all my searching through various websites, I seemed to have found the trouble on the Toshiba website. Alot of the people are saying that there is a Problem with Qualcomm Atheros AR956x wireless network adapter that came with my laptop. Of course, there are lots of people giving answers there too. And, though I am pretty intelligent, some of the answers don’t even make sense to me. Or, the answers are so complex that I am afraid to try them because I am afraid of making the problem worse and/or creating a new problem.

    Can you please help me?? I would really appreciate it. Thank you.

  • I found that Microsoft is forcing its users to upgrade to windows 10 and trying to take personal information after upgrading it, moreover Edge is one of the worst browsers I never ever had seen in my life, it could be rude to write this comment because of my personal and my clients experience, I am forced to showcast it. Edge gets many popups and fake scam websites after popup blocker is enabled, Worst customer experience and if anyone asks the rating for microsoft, it will be negative, Thank you for providing an opportunity for feedback, Vinod

  • Windows 10 went blank on me after trying to reset it. All I can get into now is command prompt. In trying to revert pending actions from the image, I got an error code 0x800f082f. How can I fix this in command prompt? Thanks Bob

  • Kapil Arya

    ^^ Though you got different error code, see if FIX 1 of this post helps you:

  • I ran chkdsk c: /r/x got Found no problems. No further action required. Below this was Failed to transfer logged messages to the event log with status 50. I then ran sfc /SCANNOW an got There is a system repair pending which requires reboot to complete. Could not reboot. I then ran Dism /Online /Cleanup-Image /RestoreHealth and got DISM does not support servicing windows PE with the /online option Error 50. I then tried running dism.exe /image : c : \ /cleanup-image /revertpendingactions and got The scratch directory size might be insufficient to preform this operation. This can cause unexpected behavior. Use the /ScratchDir option to point to a folder with sufficient scratch space. The recommended size is at least 1024MB. Reverting pending actions from the image.
    Error 0x800f082f. Tried your fix for Error 0x800f081f and got Error 50 again.

  • Kapil Arya

    ^^ Odd, is there any System Restore points available on your machine? If yes, you may try restoring the system and see if it makes any differences in situation.

  • I have a HP Stream Labtop that came loaded with Windows 10. No restore points have been created. System Image Recovery says it can’t find a system image on this computer. Startup Repair says it couldn’t repair my PC. Startup Settings says your PC did not start correctly. Go Back TO Previous Build says we couldn’t find a previous build to go back to. Under UEFI Filmware Settings it has F1-system information, F2-system diagnostic, F9- boot drive options says OS boot manager (UEFI) – windows boot manager ( SDW32G), which is highlighted or Boot from EFI File. F10- BIOS Setup version F.18. The only thing I forgot to tell you was when I tried to restart my computer on one occupation a dark blue screen came up in the light blue screen and ask if I wanted to clear the TPM. it said if you were resetting your PC you should clear your TMP, so I did. I tried a fix for Error that I found at , but I didn’t see my name under permissions in the MiniNT folder.

  • Windows 10 downloaded to our computer without our doing it.

    Now the start menu doesn’t work

    The printer doesn’t work. I’ve tried to update the drivers but the computer doesn’t recognize the printer – it works with my laptop.

    I’ve tried some of the fixes for the start menu problem that I’ve been comfortable with except the registry one as that one seems too complicated for me.


  • Kapil Arya

    ^^ Multiple issues and seems like update is broken. You may go ahead with reinstalling Windows 10 without affecting your files:

  • Thanks, for trying to help.

  • I have windows 8.1 and my startup menu is missing tiles , my email & my Desktop tiles are gone i only need the two how can i get them back i really liked accessing both my emails in one place and i got a messige from windows that said they cant access my harddrive for some reason and i cant find anything wrong with my computer everything working grate.

  • Kapil Arya

    ^^ Try DISM commands and see if they helps:

    im facing this problem and when i try to adopt your method then nothing happened coz i got nothing on my screen but system information
    i dont get a install window option or recovery option
    what should i do

  • In trying to repair ( \Boot\BCD) following your directions on my computer….after typing Y to question Add installation to boot list?….The answer I received was: “The requested system device cannot be found.” and the computer goes back to X:\Sources> It previously had said: “Total identified Windows installations:1 [1] D:\Windows ” I need help to get my Dell XPS 8300 Service Tag: JTBM0R1 up and running again.

  • Kapil Arya

    ^^ Suggest you to retry these commands in same sequence:


    Let me know if it works.

  • Dear Kapil, I am using windows 10 Pro, I want to update Windows 10 Anniversary update but failed every time. The downloading is completed every time but installation is not completed, I have tried everything here to no avail, and windows update troubleshooter says the missing or corrupt registry. Everything goes okay until I get to 76% on the install and it then auto finishes, and promptly restarts and restore my previous version, this has happened when trying to update i had tried alll your suggestions but dosent get a success. After doing this step sfc / scannow I just received this what i should do now?????

    windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS. Log windir\Logs\CBS\CBS.log. For example c:\windows\Logs\CBS\CBS\.log. Note that logging is currently not supported in offline servicing scenario.

    Please do something.

  • Kapil Arya

    ^^ SFC scan results shows that your system has corrupted files, so run third DISM command mentioned here to fix them: Also, I suggest you to download Windows 10 ISO file containing Anniversary Update and upgrade using it. Get ISO from here:

  • 0x80070005 I got this error and my drive(c:) cannot access by me will you help me

  • Kapil Arya

    ^^ Try this:

    Right Click C:\
    Select Properties
    Select the Security Tab
    Click the Advanced Button
    Click the Change Permissions
    Click Add
    Click Advanced
    Click Find Now
    Scroll through the list and find Authenticated Users (it may only say Authenticated)
    Press OK
    Press OK
    Press OK
    Press OK
    Press OK
    Now it should be working. Let me know if this helps!

  • Hi, Im using acer aspire E5-471. When i switch on my laptop, at the startup said preparing automatic updates then the blue screen appear recovery.


    I try all the f8 option but still the same. The blue screen appear again and again. What should i do? I have important document in the laptop.
    Help me please

  • Kapil Arya

    ^^ Please perform Startup Repair:

  • Hi there Kapil,

    I’m desperate for a solution to the following problem. Airplane mode is enabled and it doesn’t turn off. I can’t connect my windows 10 desktop to the Internet. This happened after a mandatory update, which btw lost me work since Microsoft just forced my computer to restart. After this enraging experience , my wifi just stopped connecting and I can see the airplane mode button sometimes appearing and sometimes not.
    I’ve tried your solution to find RadioEnable in the registry and change the values but that file is nowhere to be found.
    I’ve tried rebooting in safe mode and the problem still persists.
    I’ve tried system restore but I can’t turn the clock back since I haven’t enabled it before the force-fed updates. Finally, I’ve tried cursing at the screen which felt really good, but it didn’t help either.

    I have had a lot of stupid windows problems in my life but this one takes the cake. It really just blows my mind. Can u please, for the love of God, help me out here?

  • Kapil Arya

    ^^ Since you tried all possible options, make a refresh to Windows 10 (without affecting your data):

  • Hi Kapil, my notebook win 10 got boot error MUI_NO_VALID_SYSTEM_LANGUAGE then recovery error code: 0xc0000001 after following win 8 steps on some other blog . I tried all bootrec options but bcd still not recovered, bcdedit failed. Any suggestion except clean install as I dun have the key.

  • Kapil Arya

    ^^ Try performing Startup Repair:

  • Thanks for your suggestion but startup repair (I already tried before) can’t fix the issue.

  • Bluethooth gone missing after windows 10 update Nowhere found in laptop….. checked installing drivers from official website but drivers doesn’t show up in device manager

  • I upgraded from W7 to W10 and System Reserved partition was not created, instead it now has W7 Recovery partition as the active partition. How can I create a System Reserved partition and set it as the active partition. Thanks.

  • Hey, out of the blue my system i.e. Vaio with windows 10 got hang and when i tried to restart it with poer button, i keeg getting the command “Operating system not found”
    I tried to recover it through so many post of yours..nothing works and when i go to BIOS, it show “None” hard disk.
    I am worried so so much for my data as I don’t have any back up.
    I really hope u could help me

  • Kapil Arya

    ^^ When you start your machine, kindly press the boot selection key (on my laptop its F9, it may be same or some other key on your laptop). Using the boot selection menu, select your hard disk and that should brought operating system. If not, try performing Startup Repair:

  • Hi Kapil, thanks for helping all us amatures in restoring our windows PC!
    My Win10 is not booting and I have followed few steps you mentioned in Command prompt and tried restoring the system. Unsuccessful.
    System restore did not complete success. Your computer’s system files and settings were not changed.
    Details: system restore failed to replace the file C:\program files(x86)\common files\microsoft shared\ink\tabtip32(1).exe with its original copy from restore point.
    And unspecified error occurred during system restore. (0x80070780).
    Can you guide and help me please? Thanks.

  • Kapil Arya

    ^^ What happens when you boot the machine? Do you see any error code/message? Which commands you’ve tried? Try restoring to some different restore point. Also check:

  • My windows 10 start menu stopped working. I tried the fixes (the best I can) and have not been successful. How can I do or is there a way someone from microsoft can walk me through a repair that works. thank you.

  • Kapil Arya

    ^^ Please let know what Start Menu troubleshooter reports in your case:

  • i was installed windows 10 professional 64bit in my new hp 450g3 laptop.While im running autocad 2013 “close programs to prevent information loss” your computer is low on memory save your files and close these programs error message coming. in my laptop 8gb RAM and 2GB Graphic card is there .I was changed Virtual memory settings also removed tick on automatically manage pagefiling and given customized options. Give me permanent solution for this problem.
    thanking you sir.

  • Kapil Arya

    ^^ Please uninstall unnecessary software installed on your system and make sure you’ve lots of free space on your system root drive. If issue still persists, you can try refreshing Windows 10:

  • There is no unnecessary softwares,I was installed only MS Office2013,Autocad2013,Printer Drivers,Skype,Chrome,Adobe reader and necessary drivers like graphic,wifi,LAN. This problem comes from 1st day onwards.My laptop 10days old only.
    Thank You Sir.

  • This the problem that always happens:
    When I open my laptop it always says preparing automatic repair it doesn’t work but when I click continue to Windows 8 it brings me back to preparing automatic repair and it keeps going around a loop
    If you see this comment please let me know how I can fix it
    Thank you

  • A found a forum post from you giving good advice on Bitlocker issues. I recently screwed up my locked 1Tb DATA Drive E: by prematurely shutting down (hold down the PWR button) my laptop which rendered Drive E: inaccessible. also the Bitlocker Applet is missing so I’m force to use CMD. I researched and read before tinkering. I tried using the C:\>repair-bde E: F: -rp 665808-164791-199837… but at the end of the scan it basically told me:
    “Please try a different recovery password, recovery key or password”.
    See actual results:…

    Scanning sector boundaries for metadata: 1%
    LOG ERROR: 0xc0000033
    Failed to authenticate using supplied recovery information. (0x80310027)
    LOG ERROR: 0xc000003b
    Could not validate metadata at offset 3156426752. (0x80310027)
    LOG ERROR: 0xc0000033
    Failed to authenticate using supplied recovery information. (0x80310027)
    LOG ERROR: 0xc000003b
    Could not validate metadata at offset 3156492288. (0x80310027)
    LOG ERROR: 0xc0000033
    Failed to authenticate using supplied recovery information. (0x80310027)
    LOG ERROR: 0xc000003b
    Could not validate metadata at offset 3156557824. (0x80310027)
    Scanning sector boundaries for metadata: 100%
    Finished scanning for BitLocker metadata.

    -STATUS results

    Volume E: [Label Unknown]
    [Data Volume]
    Size: Unknown GB
    BitLocker Version: 2.0
    Conversion Status: Unknown
    Percentage Encrypted: Unknown%
    Encryption Method: XTS-AES 128
    Protection Status: Unknown
    Lock Status: Locked
    Identification Field: Unknown
    Automatic Unlock: Disabled
    Key Protectors:
    Numerical Password

    I know its the right PW b/c I got it from my MS acct! I thought of doing the CMD -changepassword to create a complete new PW to replace the possibly fragmented existing PW that can’t be redeemed.
    Other than that…Where do I go from here… suggestions and How To’s please and Thank you!

  • Kapil Arya

    ^^ In case of BitLocker, you need to use exact recovery key. If it’s not working, use the recovery password. If both doesn’t works, it is almost impossible to recover the encrypted data. But if you still want to use the drive, you can format it and gain the space.

  • Ok, so whats the difference between the “recovery key” and the “recovery password”?
    Is the “password” the same as what I would NORMALY use in the “Bitlocker Dialogue Box” to unlock drive E after logging in to the PC?
    … and therefore is the “recovery KEY” referring ONLY to that 48 digit string of numbers?
    The reason I ask is b/c when I ran ” C:\>repair-bde E: F: -rp 665808…” I see that I used “-rp” (recoverypassword) BUT inserted the 48 number KEY vs my PASSWORD!
    So could that be why at the end it says “Please try a different recovery password, recovery key, or password”? … b/c I used the KEY instead of the PW when “-rp” was the command… for some reason, I thought that terminology referenced the same thing, KEY & PW were the same.

  • battery not charging when p;ugged in and not showing anything but charging when shut down

  • thank you

  • I am using windows 8.1,now my admin account is not available in the welcome screen only standard user is there.I am currently logged in from my standard user account so I haven’t administrator privillages. For the trouble shooting I am not able to run cmd as administrator when I gave the password it shows “windows cannot find c:\windows\system32\cmd.exe”.I tried safe mode also,but admin is not available there.Now admin is only available in the option “use command prompt for advanced troubleshooting”.What should I do?

  • Kapil Arya

    ^^ Please check:

  • Plz help me to solve 9666 proxy error connection in internet explorer I just follow your instructions inetcpl.cpl and reset the ie but still it did not work plz help me to resolve

  • hi sir while i download in you tube after my data gone out failed server unreachable at the end of stage will i able to resume my download please help me

  • In save extension I downloaded the video later I clink on resume it shows it is server error forbidden plz help

  • windows cannot be installed to this disk. the selected disk is of GPT partition style how do i fix it without deleting important files that is therein while i am installing windows 8

  • Kapil Arya

    ^^ If you can, grab the important files by making a parallel install and then convert disk and go ahead with installation.

  • Help me please. I have problem with my pc. It says “errorcode : critical process died. I have tried using command prompt but failed.

  • Ahhhh I need help!!!! I went to do a full reset on my hp notebook with windows 10 and it got all the way to 99% then said it failed, an error came up and said “inaccessible boot device” then it kept restarting… Now my computer just keeps restarting with the hp symbol constantly! I’ve tried resetting through f11 and it goes so far and just says its unable to reset!
    Any help is much appreciated, thank you!

  • Kapil Arya

    ^^ Please check:

  • Your pc could not start properly A required device is not connected or cant be access
    Error 0xc00000f
    You will need to use recovery code.

    The above issue I am facing while starting my ASUS TRANSFORMER BOOK T200TA-DB11T-CA TOUCHSCREEN NOTEBOOK TABLET.
    I dont know anything about PC’s software and also dont have money to spend to fix it. Any code or cd is not available with this as i purchased it from bidding company as is. Please help.

  • Kapil Arya

    ^^ Assuming you’re on Windows 10, download the ISO file free of cost from here:

    Then go ahead with steps mentioned here:

  • Hello Kapil, I have problem with connecting to EXISTING Homegroup on my x86 laptop with Windows 10 Fast Insider Builds on RS2 branch (now 15019). I can only create new homegroup on it. I have send a lot of feedbacks to Feddback Hub, but still no answer from MS. On other PC X64 with the same build EVERYTHING WORKS FINE! Other 3 PC on my Homegroup are on Win 10 RS1 and 1 with Win 7 Ultimate. I try al your fixes and registry tricks, but nothing help. Can you help me?

  • Kapil Arya

    ^^ Since the problem exists on Insider Preview build only, you can wait for next build and download it, hope it fix the issue 😊

  • Hello, is Windows Insider Preview still available for Lumia 520 ? I mean the latest version 15014…

  • Hello Kapil, this is the third time I am asking as the earlier two times my question went unanswered…Will the current insider preview come for Lumia 520 ?

  • Kapil Arya

    ^^ Sorry for delay in response but these days Microsoft doesn’t specifically mention for which model they’re releasing the build. Hence you need to check it manually and if any build doesn’t appears to you, wait for the next build and that is all you can do right now.

  • Ok fine and Thanks Kapil :)

  • My HP elitebook 8470p 64 bit Ram 8gb hdd 1 tb running windows 8.1 pro has been having freezing problems and programs not responding and sometimes closing in the middle of an operation. I think it has been infected by a virus although I have installed various antimalware softwares eg Malwarebytes, Super anti-malware, Emsisoft antimalware, Eset nod32 antivirus, Kasperky removal tool, Hitman pro among others but none of them seems to detect the problem. I used adwcleaner one time and after it had finished scanning it asked for a reboot to complete the cleanup process. I rebooted but after login a black screen appeared . I tried to press Ctrl+alt+del which opened up sometimes but when I pressed task manager the black screen with a movable cursor shows up again. I also tried to boot into safe mode by pressing shift+ restart on the login screen which worked very few times because often times it would just restart back to the login screen. Anyway while in safe mode I tried different solutions I googled such as SFC/scannow command, deleting the Windows activation folder, uninstalling the graphic card drivers, deleting the file: Windows.UI.Immersive.dll etc but none of the solutions worked.

    After a while I came across this solution bootrec \fixmbr which I used and after reboot I pressed ctrl+alt+del and when I tried to open task manager the system opened up although it took around 5 minutes to load all the programs. I used it for a few hours although it would occasionally freeze and at one point it froze for about 10 minutes so I shut it down and when I started it the black screen error came back.

    After multiple struggles to enter safe mode I tried another solution that was about deleting all the antivirus programs. Before this process could be completed my pc suddenly shutdown because I had not plugged in and battery had reached zero without my knowledge since while in safe mode there is no notification about the battery life. Anyway when I tried to boot my laptop it immediately went to Automatic repair but after scanning it said that automatic repair could not repair your PC so I pressed the advanced options.

    I tried startup repair which failed.

    I tried Refresh your pc which said There was a problem refreshing your pc. No changes were made.

    I also tried System restore which gave me this error: ( System Restore did not complete successfully, Your computer’s system files and settings were not changed.

    System Restore failed to extract the original copy of the directory from the restore point.
    Source: %SystemRoot%\registration

    Destination: ComPlusStaging

    The restore point was damaged or was deleted during the restore.

    You can try System Restore again and choose a different restore point,If you continue to see this error, you can try an advanced recovery method.)

    I tried to get into safe mode through the startup settings but when I press f4 the automatic repair loop keeps on starting.

    I decided to disable the automatic repair loop to see whether I would solve the problem which I did by using this command ( bcdedit /set {default} recoveryenabled No )

    This brought me to a blue screen with this error:

    (The operating system couldn’t be loaded because a critical system driver is missing or contain errors.

    Error code:0xc000000f

    Choose one of the options below to address this problem.

    Press ESC for recovery
    Press Enter to try again
    Press F8 for Startup Settings)

    I have also inserted a windows 8.1 recovery disk and tried to install windows but after following all the instructions the final response is: ( The computer started using the Windows installation media. Remove the installation media and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [Do not select Custom advanced to perform an upgrade. Custom advanced installs a new copy of Windows and deletes your programs and settings.]

    Please assist because I don’t want to lose my personal files but I have no problem if all the programs were removed. Thank you

  • Hello,

    To install some application on my Windows 10 home edition, I had to activate built-in administrator user. Once done, I logged onto the account and changed the password. To my stupidity, I forgot the password. I shut down my laptop then. When I logged on back, I logged into my local user. But, when I tried to install something on my local (which had admin access earlier – before enabling built-in-administrator account), I am denied and is asking administrator password – which I do not remember. How do i proceed now??? Please help

  • store app in widows 10 not download apps I have tried all these fixes it still dos not work

  • Firstly, I have been working with MS community but so far to no avail, MS Edge crashed on start up after a major hydro outage, I was in middle of restarting computer when hydro went out, now I also cannot reinstall edge, I can’t access Feedback Hub or Windows store ..tried several of suggestions in the help area above and I am just about at the quitting point, don’t know where to turn next ..sure wish someone could help ..if you want or need remote access no problem.

  • Kapil Arya

    ^^ I believe you now need to re-register all apps at once. Check the guide here and follow step 1 & 5: You may also try creating a new user account and check if the apps work fine on that 😊

  • I tried the guide and it didn’t work and then created a new user and it still didn’t help ..

  • Kapil Arya

    ^^ Unfortunately, you need to Refresh Windows 10, this won’t affect your data:

  • Hi… My systems restarts continously after working for 1 or 2 hrs… Then it displays black screen for a long time and restarts again… changed motherboard… tried swapping ram… still issue persists… pls advice…

  • Kapil Arya

    ^^ Kindly perform Startup Repair, see if that helps you:

  • I have tried every option in the Automatic recovery and none of them work. When I try to recover from a recovery disk, a USB drive, usI got the option, Recover from a Drive, I have tried both the Just Remove My Files and a Fully Clean the drive options. Either one has aborted the process between 41% and 98% complete and I get a message, There was a problem recovering your computer.

    What do you suggest next?

  • Kapil Arya

    ^^ Try using Refresh tool, see if it helps you to recover the system:

  • got the 101 initialization error and tried to restore, restore points have disappeared. I can’t seem to boot up in ANY mode and can only really do anyhting in Command prompt. The drive is still there, I can verify it. It mentions “CBS.log”, and I would need some help trying to get to that log to see if I can affect a solution. Otherwise, I really, REALLY need help

  • Hi there
    im using win 10 and can´t acces the system settings to install windows updates … keeps getting the message

    Runtime Error
    Program C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe

    i can however acess the control panel.

    troubleshooter didnt find any errors
    also Fixes that I have tried:
    SFC /Scannow (no errors found)
    System Restore
    Tried the powershell Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} fix
    Tried the DISM /Online /Cleanup-Image /RestoreHealth fix
    Create a new user (problem persists)

    please help

  • Kapil Arya

    ^^ Please refer following fix:

  • tks.. but that didn´t work..
    unistalled all versions … except 2005 (5 versions) and 2008 (4 versions) … couldn´t find newer versions.
    even after reintall the others, the problem remains

  • update:
    After manually install Windows 10 creator… everything is working now

  • Kapil Arya

    ^^ Glad the issue is sorted now 😊

  • Hello, im running Win10 Enterprise N 2015 LTSB and my Start Menu, Volume and Calendar windows wont show up anymore…
    Right-click > Display Settings returns a messagebox with “This file does not have a program associated with it for performing this action…”
    Basically none of the Metro Style UI is working anymore.
    Ive fixed all issues that sfc reported, tried several know start menu fixes i found online including re-registering, witch is how i found this site but none seem to make any difference.
    Clearing all the logs and rebooting reports only 4 errors in the Administrative Events log:
    1. Event 10, AppReadiness: The Appx operation ‘RegisterPackageAsync’ on ‘Microsoft.XboxGameCallableUI_1000.10240.16384.0_neutral_neutral_cw5n1h2txyewy’ failed for user ‘Victor’ – Rejecting a request to register from AppxManifest.xml because the manifest is not in the package root.. (Error: Install failed. Please contact your software vendor.)
    2. Event 214, AppReadiness: ‘Microsoft.XboxGameCallableUI_cw5n1h2txyewy’ install failed for Victor. Error: ‘Install failed. Please contact your software vendor.’ (0.6610054 seconds)
    3. Event 10, AppReadiness: The Appx operation ‘RegisterPackageAsync’ on ‘Microsoft.XboxIdentityProvider_1000.10240.16384.0_neutral_neutral_cw5n1h2txyewy’ failed for user ‘Victor’ – Rejecting a request to register from AppxManifest.xml because the manifest is not in the package root.. (Error: Install failed. Please contact your software vendor.)
    4. Event 214, AppReadiness: ‘Microsoft.XboxIdentityProvider_cw5n1h2txyewy’ install failed for Victor. Error: ‘Install failed. Please contact your software vendor.’ (0.665014 seconds)

    I have a bunch of Hyper-V Machines and a lot of Dev Software setup and i do not want to reinstall everything, so im hoping you can help me track down the issue and fix it without a reset.
    Im a seasoned admin and developer so don’t spare the technical details.

  • hello.
    i cannot refresh my windows 8. it says ‘there was a problem refreshing your PC. Nochange were made’
    i’ve been try this :

    At the Command Prompt, i go to the \windows\system32\config folder by typing the following command: cd %windir%\system32\config.
    Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
    ren system system.001
    ren software software.001

    but when I tried to rename the Software.001 file the system responds:”The process cannot access the file because it is being used by another process”

    can you / anyone help me?

  • Microsoft Visual C++ Runtime Library
    Runtime error Program c:\windows\explorer.exe. this application has requested the runtime to terminate it in an unusual way. Logs says Faulting application name: explorer.exe Faulting module name: msvcrt.dll Faulting application path: C;\Windows\explorer.exe
    I have tried installing visual c++ redistribute-able package. Replacing the msvcrt.dll file Run sfc scan and also dism restore health. Uses MS Office Products( Outlook,Excel, Access). System is Windows 10

  • Kapil Arya

    ^^ Try the in-place upgrade, see if it resolves the issue:


  • Hi When I boot my labtop with windows 10 -“RECOVERY” screen- your pc needs to be repaired, none of the advanced options work, and have 3 volumes besides C: listed as primary. command prompt is the only way I know. PLEASE HELP!

  • Kapil Arya

    ^^ Refer:


  • Kapil Arya

    ^^ Kindly refer:

  • last month my system was running fine. its a dell insperon 15 3537 or something similar and came with windows 8, but upgraded to windows 10 when it came out. in the beggining of may everything worked fine, but then windows updated and it hasnt been right sence. two subsuquint updates failed and i keep getting a “application has been blocked from accessing the graphics hardware” error when i try to play any games. ive deleted and resintalled the drivers, did a DISM scan (clean) and checked for malware using varius programs. i cant find anything relevant online, its all older and the fixess dont work for me.

  • Kapil Arya

    ^^ Please try:

  • Hi windows defender is not working in my can i turn it on??

  • Kapil Arya

    ^^ See if this fix helps you:

  • Windows Spotlight not changing each day with my Windows 10 Pro. I tried all your fixes, including the Powershell fix, and problem persists. What next?

  • Kapil Arya

    ^^ Try resetting Windows Spotlight:

    If issue still persists, go ahead with in-place upgrade:

  • I get the blue screen with error code 0xc000000f
    I have tried everything in your forums, but am still not having any luck getting my computer to boot. Any assistance is appreciated. I will try everything you give me. Please help

  • Kapil Arya

    ^^ Try booting into Safe Mode: and uninstall the Norton antivirus program because the SymELAM.sys file mentioned in error comes due to that AV. Then reboot to the normal mode back.

  • Wont let me reboot in safe mode. I have tried that. Wont let me refresh or reset either.

  • Kapil Arya

    ^^ In that case, go ahead with clean install. Here’s how to:

  • As a follow up to the fix of a corrupted bcd, I have tried everything and even bootrec and here is the outcome PLEASE HELP.

  • Hello. I have been on the insider’s build since it was first released and would like to revert back to major builds only without having to resort to a wipe and reload or losing my activation. Is there any way to do this? Thanks!

  • Kapil Arya

    ^^ For this, the only option is to clean install the stable build. You can use latest Windows 10 ISO file for this. Ref:

  • I’m an Insider but cannot find any reliable info on why the Briefcase Folder is no longer an option; more importantly, why my old Briefcase has suddenly stopped working. Windows 10 will not let me create a restore point, for some unknown reason, so I cannot go back to my previous build. Any thoughts &/or solutions would be appreciated. I know I am not alone as people has been asking since 2010 why theirs wouldn’t work… maybe I should count myself lucky?!

  • Kapil Arya

    ^^ You must report this issue via Feedback hub. That would be the efficient way to contact Microsoft, as you’re an Insider 😊

  • Good day Kapil.
    Please dow do I go about the yellow sign on the device manager of my windows 10 pc on pci encryption/ decryption controller, I think it is affecting my phone from connecting to my PC, I’ve tried all the numerous work around I usually get from your post but to no avail, like uninstall, disable, scan, update, and all I know, search online, can’t find the driver.
    Any method I can employ. Thanks

  • Kapil Arya

    ^^ What is the device error code in your case?

  • Error code 28

  • Kapil Arya

    ^^ Since you already tried reinstalling drivers and as it doesn’t helps, I suggest you to confirm that hardware side is working fine. Have a visit to nearest computer repair shop.

  • Thanks, I think I will manage it since it is not affecting the PC only that it is not seeing my android device. Bluetooth will take over.. How are you doing? Keep up the good and selfless service. God bless. I’m addicted to your site.

  • Kapil Arya

    ^^ You’re always welcome and I’m doing well 😊 It is the readers like you, whose motivation has kept me alive 😎

  • sir will you please help me how to remove appnord malware from my system

  • Kapil Arya

    ^^ You can try full/complete scanning through Windows Defender.

  • sir how to e recover deleted videos from recycle bin in easy way after empty recycle bin

  • Kapil Arya

    ^^ You need to contact professional data recovery services in this case.

  • Sir i was getting the same msg of “your pc ran into a problem and it needs to restart” with a blue screen….i just cleared my c drive by inserting a disc of windows 8.1 as i thought it is because my os has been currepted.. now when i try to reinstall window by the disc after all most 1 % completion it shows the same msg again…your pc ran into a problem…..and it gets restart in a sec and then another blue screen apperars with a msg of RECOVERY written in big letters followed by error code: 0xc0000034
    The same process takes place when i restart it again from this blue screen
    Please hlp……

  • sir i lost my drivers for acer gateway NE46Rs ethernet contoller realtek for windows 7 64 bit

  • Kapil Arya

    ^^ You can download the same driver from Acer’s website.

  • Hi Kapil,

    Could use your help.

    I have a Surface Pro 4 which started crashing a few weeks ago. I was able to reset/ restore initially ; it crashed again and was able to boot using a USB. It crashed again and now wont boot using a USB as it does not find the SDD. Diskpart lists only the USB drive.
    1. I’ve tried the bcdedit /enum procedure you mentioned, but no luck . Still returns the original error (req. system device cannot be found)
    2. Scannow process complete with no integrity violations found
    3. chkdsk / r returns error : Cannot lock current drive . Windows cannot run disk checking as volume is write protected.

    Let me know what else i can try.


  • Kapil Arya

    ^^ Things you may try: check the HDD by connecting to other machine and verify if it’s working properly. Then make sure the boot order gives first preference to HDD not USB. Also perform Startup repair then and see if this helps you.

  • Thanks for the reply.
    Startup repair doesnt work ; returns the following error message : startup repair couldnt repair your PC. Also if i give preference to the HDD and boot through the PC – Internal Storage or Windows Boot Manager- rather than the USB, the surface logo blinks and UEFI screen pops up and then cant proceed further.

    Let me know.

  • Kapil Arya

    ^^ On the ‘startup repair couldn’t repair your PC’ screen, click Advanced Options and choose Reset the PC.

  • There is no “reset this PC” option under advanced.

    The options available -under advanced- are :
    1. System Restore ( Error message – to use system restore, you must specify which windows installation to restore)
    2. System Image restore ( Select the location of the backup and then using the advanced option, i get the message (a) search for system image on network and (b) install a driver)
    (a) then asks for a network folder
    (b) can look for drivers in the USB or Boot X:\ – dont know which drivers to install
    3. Start up repair (mentioned earlier)
    4. Command prompt
    5. UEFI Settings
    6. Go back to previous version

  • Kapil Arya

    ^^ Thanks for keeping me posted. Can you try the in-place upgrade:

  • Thanks for the continued help..

    The in-place-upgrade option doesn’t exist/ work. Given that I’m booting from the USB, i get to setup and post accepting license terms , choosing to Custom Install (WIndows only), i get the error box : Where do you want to install windows? !We couldn’t find any drives. To get a storage driver, click load driver.

  • Windows cannot find ‘C :\ProgramData\System32\systemhelp.exe’ . Make sure you typed the name correctly, and then try again.
    i tried DISM /ONLINE/CLEANUP…. and then SFC …. and then restrated it . but the popping error wont go. it comes after starting my laptop and then continues .
    please, help needed.

  • When I tried to boot, I received the “Boot Configuration Data file is missing some required information. I’ve gone through the steps you’ve suggested using Installation media:
    I’m getting an error “The process cannot access the file because it is being used by another process.”
    I’ve been searching for a solution and hope you might have some suggestions as to what to try next.


  • Hi Kapil, I’ve ended up with a corrupted MBR after the latest windows update. I attempted a repair using the bootrec command however it didnt work citing that the path was invalid. I then copied over the boot file from the windows installation partition and now the pc attempts to boot which results in a paging fault in non paged area.
    The pc then shuts down and goes into a loop of trying to load with a stop error ultimately occuring.
    I’ve run diagnostics from the Lenovo bios application and there are no hardware faults.
    Be tried a repair using a recovery disk. At first there were no windows 10 installations present however after replacing the bootrec from the other partition is does now see a Windows installation but it won’t repair.
    I’m attempting to recover the installation rather than a clean install as I need the files on the drive.
    Thank you

  • Kapil Arya

    ^^ Perform clean install on parallel drive. This MAY fix booting issue on original installation. If it doesn’t, continue using newer installation. You can use File Explorer to import your files from original installation.

  • I have a USB External Hard Drive that doesn’t appear when I connect it to my laptop. The OS is Windows 10. I have a lot of data on the drive that I really need to access.
    I tried pasting in the SNIP of the screens but not successful. So I will type them below. I hope you can follow this. I am an oldie and not very computer literate.
    In the Control Panel the device appears as
    Model: USB TO IDE BRIDGE Status: Driver Error
    Category: Storage Device Status: Needs troubleshooting
    Troubleshooting said to update the drivers. I tried updating but system said current drivers were okay.
    I clicked on USB Mass Storage Device Properties then General Tab
    Device status: This device cannot start. (Code 10)
    (Operation failed)
    The requested operation was unsuccessful.
    I would really appreciate some help if possible.
    Thank you.

  • Kapil Arya

    ^^ For error code 10, please refer:

  • I updated a driver in my PC and had a problem with internet connection. It states “Not Connected – No connections are available.” I have done all of the methods ok the microsoft website and many others but with no solution. How can I fix this issue?

  • Kapil Arya

    ^^ Try Network Reset:

  • Onscreen display of volume and brightness stopped working suddenly…..have Windows 10 Pro on Lenovo X220……volume and brightness keys work (i.e. volume and brightness are controllable by the keys), but there is no bar indicator on-screen to show at what level these are set at….How to fix this problem? Also, the lights on the microphone key and speaker key (above F1 and F4) do light up, but the microphone “+ / – ” key (above F2 / F3) does not show up as a volume bar on the screen….Thanks for your help in advance.

  • Kapil Arya

    ^^ Please perform the repair upgrade:

  • i lost adminstrative rights what is the procedure and solution when i trobule shoot . iwill get my files back. that is my dobut please reply as early as possbile

  • Hi Kapil Arya,

    I heard about you a lot and reading many of your solutions. Thanks for helping everyone. My problem is that my laptop internet is very slow on the home connection, but other devices are having good internet speed. I tried many cmd commands to reset the things. I checked my on my wifi connection that it says(IPv6 Connectivity: No internet access) but I am not sure about that. Please guide me what should I do. Thanks

  • Kapil Arya

    ^^ Hey! First of all, run Network Adapter troubleshooter:

  • hi kapil, I have a problem and have tried every solution i can find online to resolve but keep running into a brick wall. windows bootloop to repair and recovery blue screen. I have done some troubleshooting and can provide you with some observations. I have a UEFI boot bios configuration. The main errors are from bootrec /fixboot – access is denied and bootrec /rebuildbcd – Total identified windows installations: 0. I am currently attempting to troubleshoot using a bootable usb created with windowsmediacreationtool. Ive located my hard drive partition for the UEFI boot which is a 100MB fat32 hidden partition using the diskpart command line and assigned the drive letter b: and reformatted that drive and rebuilt the partition using bootrec.exe /rebuildbcd. Then i run the bootrec /fixboot and is shows access is denied. The c: drive is still intact with the windows directory and programfiles etc… There are 5 partitions in total on disk 0 for which disk 0 has vol 1 – C: – healthy – ntfs – 918gb. so from the b: fat32 drive i go into the efi\microsoft\boot directory and try to copy the bcd store by typing bcdboot c:\windows but get the error BFSVC error: Could not open the BCD Template store. status =[c000000f]. This is where i am stuck and cannot proceed further. If i restart the computer i just reenter the bootloop. Please help

  • Hi. Imaging device is missing in Device Manager and because of this camera isn’t working. How to resolve it.

  • Hi kapil
    Dear I am facing a problem right now. I have done system restored on my window 10 bcz of some issues. Then it’s giving problem of 0xc0000001. For this I made bootable window 10 USB as i saw in one utube video. I went to comand prompt and I write bootrec/fixmbr. Operation was successful but when I entered bootrec/fixboot it’s coming access is denied and I am failed here to give next commands and I am badly stuck. Please guide as soon as possible. Thanks

  • Accidently deleted administrator account on windows 10 I’ve tried the steps from Kapil in the Windows forum. No Help.

    I can’t even do a system restore. What can I do?

  • Would like to know if there is any way to block auto install of a device driver in win 10 v 1803. I have uninstalled and deleted driver file so it would install basic windows driver (which is all I want), and then whenever I connect to internet the thing auto installs again!! UGHHH!!! Anything I can do? BTW it’s win 10 home, not pro. Thanks!!

  • Kapil Arya

    ^^ This article is for you:

  • Already tried that, DOESN’T WORK!! also tried to find something in the registry, but am not sure I got it all. It’s still auto installing Drivers. Are there any registry hacks for this? Thanks!!

  • Okay, I solved the problem. Downloaded “” from Microsoft and that seems to have fixed it for now. We’ll see how it holds up!
    Thanks again!!

  • Kapil Arya

    ^^ Glad this is sorted now 😊

  • Oh well…I WAS WRONG!!! The thing STILL reloads and installs!!!
    It worked for about two logons then reinstalled. I have been on Msoft forums as well trying to sort this out and none of their suggestions worked either (they were pretty much things I have already tried anyway).
    So, it looks like I’m stuck with this POS OS!!! Again, this is ver 1803, not 1709 or previous. Apparently they have shut down all the workarounds that worked before with this new version. Pretty frustrating to know that they apparently think they are the only ones that can decide what we can and can’t do with our machines.

  • My WD external HDD wasn’t able to connect with PC/laptop but after connecting disk was running LED blinking and a clicking sound coming from disk. What kind of issue is this? Is it possible to recover my data from HDD? Please provide your valuable suggestions.

  • I was looking for some info on how to do a windows 10 back up so if I lose data when performing fixes then I have the system/file back up to restore with. I find it totally confusing when I look in my backup thing as its all folders and it mentions file history I just want to back up the whole thing and I have 2 drives c and d drives, d being the bigger one with lots of stuff stored on it. I used Microsoft info online for back up info to find a way to back up a windows 10 laptop simply and quickly and followed instructions to go to my control panel where I found that it says back up windows 7. It left me with even more questions than I had to start with lol. Why would I want to back up windows 7 on a windows 10 laptop? Why is that even on my laptop? If it does do windows 10 too then the title is confusing. Not everyone is computer literate ( I am to an extent but have my limits) and have never backed up a windows 10 computer before (I did it years ago on a previous older version computer with discs) nor have I used an external hard drive, this will be a first for me. It would be lovely if you could make backing up a topic here and how to do it. Also there are no instructions any where on the internet about computers with 2 drives and back up. Its such an important thing to have to do if you really need to reset your computer for some reason. People probably are reluctant to go there if the way is unclear. Many thanks for your help to everyone , you do great work.

  • i really need your help
    i have windows 10 installed on my SSD
    it was working all fine but suddenly few days before i was not able to install aything on c drive as it was giving me an error as error opening file for writing
    i cant even copy anything on c drive as it gives error as : a required previlage is not held by the client
    i found write permission were unticked in security and i ticked them in c drive properties
    for both program file folders ticking write option was not available so i tried changing owner from trusted installer to admin and gave full control to users apps etc
    but still the problem persists..

  • Kapil Arya

    ^^ I suggest you to perform repair upgrade and see if that works for you:

  • My windows 10 pro shows “The group or resource is not in the correct state to perform the requested operation” and, before appeared it my pc my pc slow down about everything functions’ and internet… I searching to resolving the problem and all info don’t fix it. Windows event viewer said dates and time for all problems errors and warnings bud how to fix it each when pc works fine waiting next slow down and pc freeze… Search “the group or resource is not in the correct state to perform the requested operation” and you see.

  • Kapil Arya

    ^^ Perform repair upgrade, see link in my previous reply here.

  • The product key supplied along with the Windows 10 installer does not work. What can I do?

  • hi,my laptop is telling that my windows license will expire soon.But there is no error code and when I checked my settings,it showed that windows was activated.But I am getting same message again and again.I need your help.

  • Kapil Arya

    ^^ Please refer this fix:

  • Installed new EERO network to replace ASUS, used same network name. All Apple devices work great at 150MBPS. Two Dell windows 10 computers only get 5MBPS download speed, upload is normal. Tried all basic fixes, reset network, change network name, updated drivers, etc. Two hours with GEEK squad, they couldn’t fix it. Seems to be remembering something from prior ASUS router which is throttling speed best I can tell.

    Any fix ideas??

  • Re This app can’t run on your pc
    This concerns the Ultimate Family Tree family history programme that we had been using for many years and we still want to use it but windows 10 will not let us do so. The last time we used it was on a vista but we had to change to windows 10. We find virtual computers are being a problem to install even though a while ago we had managed to install one on a windows 7. Therefore, we wish to still use this (maybe outdated to some) family history programme with which we are comfortable. Installation from the CD to windows 10 seemed to work but when I attempt to open it, “The system is out of memory or resources” appears. This used to be solved by a patch but now “This app can’t run on your PC” appears for that.
    Please can you help us use the ultimate family tree programme again. Thank you.

  • Kapil Arya

    ^^ I suggest you to consult with software vendor to confirm, if they’ve released compatible version for Windows 10.

  • Thank you for your reply. Unfortunately, Ultimate Family Tree products have been discontinued effective June 28, 2001.
    It certainly worked with the vista so it is a pity that windows ten will not let it work.

  • My HP laptop has stopped sending print jobs to the printer. I get an error notice that the spooler has stopped working, but I can’t get it to restart.

  • Kapil Arya

    ^^ What exactly happens when you start Print Spooler service?

  • Hi Kapil, I follow your solution to fix No Audio Output Device is installed, and everything was Ok until last week now is back again and I have been working to fix it like before but no luck is not working. Can you please let me know if is any solution to this problem I have Acer aspire windows 8. Thank you for your time and help. Best regards Nora

  • Kapil Arya

    ^^ Try installing latest audio driver from your OEM website.

  • Hi
    I need your help regarding windows 10. I restored my pc to a previous restore point, & it started fine. But then BSOD with error “critical process died” came and after that the pc failed to boot. Everytime i restart same BSOD comes. I have tried every option available including:
    1. system restore(i can select restore point but cant select drive C bcz it says enable drive protection)
    2. Startup repair(windows is unable)
    3. Uninstall upgrades(error:we ran into a problem)
    4. Safe mode(cant boot into any safe mode whatsoever)
    5. Command prompt(tried both sfc and dism commands, no use)
    I dont have windows recovery dvd. I cannot afford a clean install bcz i have very important data on drive C. Plz help

  • Kapil Arya

    ^^ Replied your comment at

  • Hi,

    So I’ve been using my HP pavilion laptop (Windows 8) since 2013 with zero little to zero problems until last week I had to force shutdown the PC and on restarting it read the message under the HP icon

    ‘Preparing Automatic repair’

    then after a while, the dreaded blue screen of death showed with the message

    ‘your PC needs to be repaired’

    Error code: 0xc0000185

    then the information about using recovery tool From my installation media to fix the problem

    prior this unfortunate incident, I never knew about creating an installation media or recovery tool backup. so I don’t have that.

    I went online and found some with similar problems and answers they got to solve theirs. Which most of them had an installation media or accessing the computer to create the media.

    Here’s another of my PC problems; I can’t access the PC anymore as the OS refuses to load beyond the blue screen of death.

    when I try to use the function key options to either restart the pc or perform a system recovery, I receive another blue screen of death with new message saying

    ‘this operating system cannot be loaded because a file is missing or contains errors’

    File: CLFS.SYS

    status: 0xc0000185

    then the information about using recovery tool From my installation media to fix the problem


    1. I don’t have an installation media to run the recovery tool.

    2. I tried downloading some online to run on the pc but the PC doesn’t seem to spot the file

    3. while the BSOD displays, the system abruptly turns itself off.

    4. I can’t access the PC beyond the BSOD and uefi, so I can’t create nor carry out a recovery to revert to previous state of the pc.

    5. I’m hoping for some clarifications and possibly option(s) on what to do to help salvage my situation without losing my personal files. I don’t really mind losing any installed app. I just want my personal files safe.


  • Kapil Arya

    ^^ Using another device, you can download Windows 10 ISO file and create a bootable USB: Then boot using this USB drive and try steps mentioned here:

  • the PC is running on a windows 8 OS not 10. Hope there won’t be any problems arising from possible incompatibility

  • Kapil Arya

    ^^ Unfortunately, Windows 8 ISO is no longer available. I suggest you to check if the RAM is working correctly on your system. In recovery mode Command Prompt, type CHKDSK /R i.e. CHKDSK C: /R and press Enter key. If RAM is faulty, you can go to nearest computer repair shop to fix this.

  • hi Kapil Arya :
    pleas u send me that link when i have problem to delete wireless in windows 10 ….
    i try that but not working withe me i mean its delete but when i restart laptop look like nothing i do .
    i try to format my laptop from online windows site or from from ( USB boot ) start and i format the disk . but same problem even when i format laptop its not ask me for Activation key and when i finished format i see my windows is activate by him self for my old key .
    so can u help me pleas what i can do ?

  • Kapil Arya

    ^^ Make sure you delete the exact wireless network profile registry key. Windows activating itself after reinstall is expected, if you’ve OEM license. Clean install should remove all wireless profiles from registry.

  • yes i do have OEM and i do all what u say but did not removing and keep connected auto. did u not have any program to delete everything ?

  • hello Kapil
    i do have a problem withe a mobile hotspot its keep cutting always i to try many thing like stop power management and i do change the power plan power saving mode to maximum performance and i do reset the network and i do use cmd netsh to reset . but nothing and keep cutting so did u know what i can do ?

  • Kapil Arya

    ^^ Try updating the network driver to latest version and see if that helps you.

  • Hi Kapil,

    I am facing problem in windows 10 LTSB version it takes too long for restarting the machine ( nearly 7 to 10 mins). Once I removed the machine from the network it restarts normally sometimes. Without the Network cable also the same issue but it takes minimum 2to3mins to restart.

    These are the activities done on Test and User computer

    Uninstall the antivirus

    Update the Latest Drivers of System

    Upgrade the BIOS of System

    Unjoin from the domain and rejoin with different Computer Name.

    Try with Both versions of Windows 10 (1511, 1607 LTSB).

    Ps: This issue not in the specific model ( Desktop & Laptop). Any other suggestions, please.


  • Kapil Arya

    ^^ Please create a System Restore point and then perform Network Reset: See if it helps you!

  • Thank you for the suggestion. For your information, most of the windows 10 pcs have the same issue ( It takes a too long time for restarting machines). Do we have to do the network reset for all machines?

    Once machine joined to the domain the first restart was quick and normal to restart the machine. But after the Group policy, antivirus update and SCCM installed then if we tried to restart the machine that time it takes minimum 10mins to 20mins to restart.

    We have installed the Latest 1607 build also but the same problem. Do we need to check in Group policy? bcoz it is affected for all windows 10 machines.

  • Kapil Arya

    ^^ If possible, isolate and perform Network Reset on one machine and see if that works. If yes, go ahead with other machines. Regarding Group Policy, please consult with your system administrator or IT person because it is totally depending upon your environment.

  • Hi Kapil
    Battery will not charge though AC is functional as is battery. A few days ago the laptop started functioning strangely as if from malware. Among others charger stopped functioning. Ran mwbytes and several other progs but nothing showed up. Uninstalled drivers in dev mgr did not help. Today I ran driverbooster and it showed a malfunction in battery drivers. When it got to the point that it was fixing those drivers the battery suddenly started charging for two seconds and then stopped again. No idea what is going on. Any suggstions? Thanks,

  • Kapil Arya

    ^^ Assuming you’re on Windows 10, run Power troubleshooter and let me know what it reports back:

  • Hi kapil, I’m having issues with my windows 10. i did a factory reset and after installing windows 10, the screen keep showing ‘just a moment, and keep loading. it has been almost 4 days now. What should i do?

  • Kapil Arya

    ^^ Is your system connected to web? If yes, disconnect it and see if you can go ahead.

  • I can’t connect to internet. Network troubleshooting says “Your Computer Appears To Be Correctly Configured, But The Device Or Resource (DNS Server) Is Not Responding”. My laptop is windows 10. Can you help me with this.

  • Kapil Arya

    ^^ Sure! Refer this fix:

  • Hi
    I have been running ReImage on my computers (2) without any problem until now
    It ran its scan found some errors and kept getting stuck when scanning One Drive, So i removed One Drive (as I don\t use it to see if that negated the problem – unfortunately no, it then got stuck when scanning an Nvidia file. As it wasn’t correcting any faults, I stopped using it until today. That is when the problem occurred .
    The program froze so naturally I restarted the PC. It booted fin, came up with my name but keeps coming up with incorrect password – the same password I have used for the past six weeks since I bought the computer and it is stuck min Aeroplane mode. As I cannot log on despite trying restarts, and getting into System Restore, etc, it will not let me in. I have tried your solution of Function f2 and print screen without success. I do my back ups manually each week on Monday nights as I have been doing for the last fifteen years. Went to log on today and this happened. I have garndson photos and a weeks worth of work to back up – this can\t be replaced. I will have to accept that but I have also tried to make an emergency boot USB but as I cannot access via the Boot screen as it won’t recognise my password. I’m all out of ideas .. please suggest something .
    \I am still waiting to hear from ReImage that “assure” they will fix the problem, otherwise I have a $4000 piece of scarp that’s six weeks old and have lost all the data from my last weeks work recent photos of my little grandson and all the paid (downloaded) software with all the purchase details on the pc that wont recognise me by face or password. And yes, I have now learnt my lesson – daily back ups and get rid of ReImage !!!!

  • Kapil Arya

    ^^ Steve, TBH, I haven’t used Reimage software so can’t comment on its working. What I can recommend you in this case is to backup all the data and perform clean install. That would hopefully solve most of your problems without spending any money.

  • I have a VPN (PPTP) problem with Win10. A Win10 client works with a Win7 server but not with a Win10 server. If I use netstat -q on the server there is no sign of port 1723 listening. I have deinstalled and reinstalled PPTP WAN miniport and run sfc/scannow. Win10 is fully updated.

  • Addition : it worked once but after powercycling it didn’t work

  • Kapil Arya

    ^^ Make sure Remote Access Auto Connection Manager service is set to Manual, see if it helps.

  • It worked once when setting it to manual but after a powercycling it was back to not work. How shall Remote control connection manager be set?

  • Sorry, Remote access connection manager

  • Kapil Arya

    ^^ Try setting it via registry:

  • The settings are not greyed out. What start method should be used for Remote access connection manager?

  • Rasman is set to automatic start and running and rasauto is set to manual start and stopped. I suppose this is correct but I can’t connect using PPTP.

  • Isn’t it so that after I have configured an incoming connection I should be able to se that the computer is listening to port 1723 with netstat -a and that I have a PPTP adapter with ipconfig /all. Well, I can’t!

  • Kapil Arya

    ^^ Remote Access Auto Connection Manager can be set to Manual/Automatic. Does the issue occurs when you perform clean boot ? Additionally, try disabling fast startup and see if that helps.

  • Kapil, I deactivated all programs, it didn’t help. How do I disable fast startup? I have the same problem on 2 PC:s running Win10 Pro 1909. It happens that it works but after powercycling it doesn’t work again. It’s very difficult to tell why it works, once a registry clean made the trick but it didn’t survive powercycling.

  • Kapil, can you please answer my question concerning what I should see after configuring an incoming connection?

  • Kapil Arya

    ^^ As you said issue getting reverted after powercycling, disabling fast startup might helpful:

  • Yes, Kapil, that solved my problem. Thank you VERY much.

  • Kapil Arya

    ^^ Glad I could help. Thanks for your patience and updates 😊

  • I am running Windows 10 v1809.
    My computer has been unable to load updates with error messgae 0xc1900101.
    No additonal info provided.
    I have no issues when I check “Device Manager”
    I am certain all of my drivers are the latest including AMD video card.
    I have unlugged all external devices with no additonal luck.
    I have loads of hard drive space and I really do not want to start a fresh Win 10 load.
    How can I isolate offending issue?


  • Kapil Arya

    ^^ Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. Let me know what it reports back.

  • Hello Kapil sir,
    when i open any application in my laptop , it run smoothly for few minutes and sometime it pup up with error dialog box saying ‘ Aw swap. an error occurred , Something went wrong .The exception unknown software exception (0xe000000008 ) occured in the application at location 0x00007FFF2149A839. ‘ And immediately after this message window screen appear as black and my laptop stop working.
    please sir help me in this problem I cat focus in my project with this problem /[. I am having thus problem from 10 days.

  • Kapil Arya

    ^^ It seems like a memory problem, run Windows Memory Diagnostics: Also perform disk error checking:

  • many of my administrator rights are being blocked giving the error “this app has been blocked by the admin”..even the task manager is blocked
    i have checked out this video of yours….but the security policy is not available in my windows..i am the only user on my computer and i am the administrator so i dont understand why is this happening..can you help?

  • Kapil Arya

    ^^ Kindly refer steps mentioned here and let me know which step doesn’t works for you: Comment directly on the post, I’ll help.

  • hi, can you help me… my laptop using win 10 home 1909. in three weeks i have this laptop my explorer crashed everyday at least 2 times. i’ve doing all solution on internet (scan, disable shellext, reset windows, clean boot, upgrade driver, reinstall driver.etc) but no one worked, even i’m doing clean install 3 times. after i generate file dump, the problems is “heap_corruption”. i don’t know what is that, and how to fix.. can you give me a solutions please. thank you

  • Kapil Arya

    ^^ Try resetting File Explorer: If problem continues, you need to create new thread in MS Community and include the crash log. Log analysts present there should help you to sort this.

  • Hi. I have been experiencing error code 0x0000225 and have tried both your method and the bootrec method. However, I always encounter “Access is denied” when booting from the installation media and entering the command prompt “bootrec /fixboot”. I formatted the partition successfully but this doesn’t help. What should I do?

  • Kapil Arya

    ^^ Please have a look on this fix:

  • Hi Kapil, I am facing camera detection issue with my laptop. That is HP830 G5 and it seems windows issue because I have updated all driver like BIOS, Graphic, Chipset, Graphic etc. Error is ‘we can’t find your camera’ and error code is 0A00F4244
    Please help me out.

    Thank you.

  • Kapil Arya

    ^^ Can you locate the camera driver in Device Manager? If yes, is the device is working perfectly?

  • My Dell E630 is running so much better with a 1TB HDD and much more recently doubling the RAM from 2 to 4GB. Before making any OS change now I want to evaluate the possibility of switching BACK to Windows 10 after an unhappy previous try to use it several years ago. Since that was done by a download of the free version and done on the old HDD, it seems wisest to me to inquire with MicroSoft about retrieving the digital license without doing anything first. None of the Q&A searches I have tried can “duplicate” my particular situation and your friendliness on this page urges me to make this inquiry with you. So thanks!

  • Kapil Arya

    ^^ If you’ve retail license, you can go ahead and upgrade your license. You may require to reactivate, so follow this guide: If you’ve OEM license, as long as motherboard remains same, your Windows will be automatically activated upon reinstall. FYI, to find type of license on your computer:

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