If you're facing error "Sorry, we are having some temporary server issues", then this fix will help you to fix it by resetting Internet Explorer settings.

No doubt, Office 2013 is the best of Microsoft Office you can get right now. When you install the Office 2013, it asks you to sign-in using Microsoft account so that you can save your documents to SkyDrive. Add to this, you can share your documents to various social sites once you’ve been signed in. However, sometimes you might face the issues while sign-in. Yesterday, I got an error while signing-in to my Microsoft Office 2013 products, each time it says:

Sorry, we are having some temporary server issues.

Although the error message says to have temporary issue but it looks like it becomes permanent issue. I tried to switch different WiFi networks and Ethernet connections but the problem still persisted. I also tried to re-install the Office suite, but unfortunately it didn’t helped me. Lastly, I came around this answer at Microsoft Community and it helped me solve the issue:

FIX : “Sorry, We Are Having Some Temporary Server Issues” For Office 2016/2013

1. Press Windows Key + R and type inetcpl.cpl in the Run dialog box and press Enter key / click OK.

2. In the Internet Options window, switch to Advanced tab. Click Reset under the hood of Reset Internet Explorer settings.

3. Now in the following window, checking Delete personal settings is optional, finally click Reset.

Once you have clicked Reset in above window, you’ll see a Command Prompt window for few seconds and then this:

4. After clicking Close in the above shown box, you’ll be prompted to restart the system. Thus, make a reboot and your problem should be fixed by now.

That’s it!


  • Yep, that worked. Weird fix and very frustrating. Unfortunately, my company uses Office 365. Thanks for the post!

  • Didn’t work I’ve been doing everything and nothin. Bloody works.

  • Thank you ….it worked as it should…most helpful tip.

  • Kapil Arya

    ^^ Glad it worked 😎

  • no worked.

  • I had the same problem. I ended up noticing that the “Click-to-Run Support” update (KB4022405) did not install (I have a click-to-run version of MS Office 365), which was associated with the infamous 6/17/17 Windows 10 update. You can’t delete this particular update as “uninstall” is not available. So, I ended up downloading and running the Windows Update Troubleshooter (support.microsoft.com/en-us/help/4027322/windows-windows-update-troubleshooter). After running the program and restarting, I opened up MS Word, and I was already signed in. I tried a lot of other things suggested on various websites, including…

    Editing the office15clicnet…registry entry thingy (not an IT person here)
    Resetting Internet Explorer
    Signing on with a different network
    Reinstalling MS Office 365
    Quick Repair for MS Office 365
    Online Repair for MS Office 365

    If you have tried these other solutions and it didn’t work, consider using the link above. I’m not an IT professional by any means, but this is my experience and it worked for me. Good luck solving your problem!!

  • Kapil Arya

    ^^ Thanks Rich for sharing your experience! Glad the problem is resolved now 😊

  • Leave a Reply

    Your email address will not be published. Required fields are marked *

    Recent Comments

    • Gori : No its doesn't work!. Please any other suggestions?...

      15 hours ago

    • Momo : Hey. I have a Dell vostro 3580 and it's brand new. It worked great for...

      16 hours ago

    • Kapil Arya : ^^ If you've retail license, you can go ahead and upgrade your license...

      24 hours ago

    • Kapil Arya : ^^ Yes, there is a GPO setting for it. Go to Computer Configuration > ...

      1 day ago

    • Kapil Arya : ^^ What do you mean by reset button not available? Kindly, follow rese...

      1 day ago