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Published: February 10, 2016 | Applies to:

If you can't install Office 2016/365 and installation quits with "Office ran into a problem because its system service is disabled" message, fix it here.

While you install Office, the crucial background service named Office source Engine should be ready to run. If this service is not starting, you won’t be able to progress further with the office setup.

Recently, we faced a strange error during Office 2016 installation on a Windows 10 running machine. This error was directly related to office root service which was later found to be disabled on the device. The complete error message received in this case:

Something went wrong

Sorry, Office ran into a problem because its system service is disabled. Please ensure the Office system service can run, then try again.

Error Code: 30068-4 (1058)

FIX - Office Ran Into A Problem Because Its System Service Is Disabled

No matter, if you’re making a clean install or upgrading your Office installation, this service related issue may occur in both cases. Hence, you need to check the corresponding service and fix it so that you can go ahead on installation. Here are the steps you can follow to get rid of this message:

FIX : Office Ran Into A Problem Because Its System Service Is Disabled While Installing Office 2016

FIX 1 – Fixing Office Background Service

1. Press W8K + R and type services.msc in the Run dialog box, hit Enter key to open Services snap-in.

Services Windows 10

2. In Services window, scroll down and look for Office Source Engine service and check its Status. Since you’re facing this issue, you may find the service in Disabled stage. Double click on the service to open its property sheet.

FIX - Office Ran Into A Problem Because Its System Service Is Disabled

3. In the Properties window, set the service Startup type to Manual or Automatic. You may also hit Start button to check if service can run. Click Apply, then OK. Close Services window and re-try to install Office 2016, it should work on.

FIX - Office Ran Into A Problem Because Its System Service Is Disabled

FIX 2 – Register Office Validator

1. Press W8K + R to open Run dialog box.

FIX - Office Ran Into A Problem Because Its System Service Is Disabled

2. In Run, type regsvr32 Officevalidator.dll and click OK or press Enter key. The problem should be resolved. If the issue still persists, you can try creating new user account and check.

Hope this helps!

Also check: How to repair Office offline?


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13 Comments

  • Doesn’t work. I tried both your solutions.

  • Unfortunately, it doesn’t work.

  • doesn’t work for me either

  • office tells that the service doesn’t work even if Office Source Engine runs.

  • Fix 1 = Fix 2 = Don’t work

  • NOPE. And FYI … I HATE MICROSOFT!!!

  • Doesn’t work for me too… any other solution?

  • Doesn’t work for me, either.

  • Windows Key + R;
    type in services.msc and then press the enter key;
    Find Microsoft Office Click-to-Run Service;
    Double click and set to automatic

  • Jerry you’re the man

  • I believe the issue caused by mostly optimization application or some scripts that disable a lot of stuff in windows 10 to make it faster

    anyway as Jerry have said, the issue is in [ Microsoft Office Click-to-Run Service ] even if you are using the professional edition, this service should stay on as well.
    To check and run the service, you should do either of the follow:
    Method 1:
    1) Windows Key + R, and type : services.msc
    2) Find and allocate Microsoft Office Click-to-Run Service, right click and start
    3) Run word as a test to make sure it’s working
    IF NOT processed
    4) in the service list, find [ Office Source Engine ], double click on it and change it’s startup type into Manual then start the service
    ————Note: if you have installed a 64 bit office, service name is [ Office 64 Source Engine ]
    5) Go to Control Panel –> Program and Features –> Click on Microsoft Office and Press on Change button, try with local repair, if didn’t work you can work with online repair if using 365

    Method 2:
    1) Start Menu, and find Cmd, Right click run as administrator
    2) net start ClickToRunSvc
    3) Run word as a test to make sure it’s working
    IF NOT processed
    4) net start ose (for 64 office, use net start ose64)
    5) Go to Control Panel –> Program and Features –> Click on Microsoft Office and Press on Change button, try with local repair, if didn’t work you can work with online repair if using 365

    Good Luck

  • Nope – still doesn’t work – – – office validator.dll failed to load

  • I don’t have a Services entry named ‘Office Source’ or ‘Office 64 Source Engine.’ Secondly, when I ran the other option for the .DLL, it told me it wasn’t installed. That means the 11 hrs. I spent letting the ‘You’ve got a problem, but I’ll run again in a minute’ was wasted. Even the Office directory was larger, Word was showing when it wasn’t before, which is why I let it run. However, one day later, it’s still acting as if it’s not loaded. I’ve used the Microsoft Utility to remove and start over twice; that’s why this time, I wanted to make it work. Unfortunately, that’s not what happened. I have a Dell laptop, 8 GB RAM, 1T HD, etc. etc. More than enough to work right…

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