Fix: Applications won't remember passwords in Windows 10

If you are on Windows 10 Version 2004 or later and applications won’t remember passwords for you, this article is for you. Recently a user reached us in forums with this problem. He was keep getting ‘Problem with your Microsoft Account‘ notifications. According to him, he noted following symptoms on the system:

Outlook stopped downloading mail. Need to re-enter account passwords, even though checked the box for Outlook to remember them.
Excel/Word/PowerPoint keep warning (yellow triangle) about not signed to the account. Even after the user signs in, after a few hours later, it warns again.
OneDrive keeps advising that user is no longer signed in.
Several other applications showing this behaviour and keeps signing out the user, even they’re asked to remember the password.

So if you’re also facing this issue, in this article, we’ll see how you can fix it.

Fix: Applications won’t remember passwords in Windows 10

So this is known issue and many users have faced this problem, till date. Microsoft is already aware of this problem and has acknowledged it in this support article. If you’ve build number 19041.173 and it’s related updates, this problem may occur on your system. According to the company, this problem occurs when you have tasks configured in a certain way. HP Customer participation utility task is one of that task which is known to cause this problem. As the name suggests, this task is from HP, so chances are that it may only affect machines manufactured by HP. As of this writing, Microsoft has suggested a workaround to resolve this problem. However the company is still working, and a fix may be provided via future updates.

Currently, you can try the available workaround as follows:

1. Right click Start Button or press + X keys and select Windows PowerShell (Admin).

2. In the PowerShell window, paste this command and press the Enter key:

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Applications won't remember passwords in Windows 10

3. Note down the tasks listed after the command execution.

4. Open Task Scheduler by running taskschd.msc command.

5. Locate the scheduled task HP Customer participation and other tasks noted in step 3.

6. Right click on the tasks one-by-one and select Disable.

7. Close Task Scheduler and reboot the system.

After restarting the system, the applications may again ask you to sign in. Do this for the final time and they should now remember your passwords the issue will be resolved.

Hope this helps!