While using Outlook 2016/13 for first time, if you receive 'Something went wrong and Outlook couldn't set up your account' error, fix it here.

After installing Office package, when you open Outlook for the very first time, it will try to setup your account. Once your account setup is completed, you can use Outlook without any issues. But sometimes Outlook is unable to complete account setup due to anonymous reason and hence you can’t use Outlook application.

Following is the screen you’re likely to receive, when this problem occurs:

Something went wrong and Outlook couldn’t set up your account. Please try again. If the problem continues, contact your email administrator.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

If you click Retry button here, the account setup is re-processed and returns with same error. While changing account type to other email accounts do not help, otherwise. So if you’re also facing this problem, this article is for you. To deal with this issue, you first need to setup your account in Mail settings under Control Panel. Once your account setup in Mail settings confirmed, you’ll be able to initiate Outlook application easily.

Here are the steps involved in fixing this hiccup.

FIX: Something Went Wrong And Outlook Couldn’t Set Up Your Account

1. Close Outlook completely. Open Control Panel > All Control Panel Items. Select Mail.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

2. Next, in the Mail Setup window, click on Email Accounts button.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

3. In the Account Settings window, select the existing account and click Remove. Then click New.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

4. Then in Add Account window, provide your email account details and setup the account this way.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

Once you’ve setup your account, exit Control Panel.

Open Outlook and you’ll realize that Outlook will now recognize the account you’ve already setup. Thus the error no longer occurs and you’ve can start using Outlook, without any problems.

FIX Something Went Wrong And Outlook Couldn’t Set Up Your Account

In case if issue still persists, you can try the Support and Recovery Assistant tool from Microsoft. This tool is specially designed to take care of Outlook and Office issues, as mentioned here.

Hope this helps!

4 Comments

  • You say “But sometimes Outlook is unable to complete account setup due to anonymous reason and hence you can’t use Outlook application.”, which means there is no account. Right?
    Then later you say ” In the Account Settings window, select the existing account and click Remove. “.
    WHAT EXISTING ACCOUNT? THERE IS NO EXISTING ACCOUNT!!

  • Kapil Arya

    ^^ The error occurs while completing setup for your account. So that’s obvious you’ve provided email details and Outlook can’t complete setup with those details. You need to remove those details (labeled as existing account) to enter new details.

  • There is no existing account in the mail profile. I create a fresh mail profile then try to add my email account and encounter that error message. How can you remove an account that has never been added to the mail profile? This solution does not work in my case.

  • This is just another attempt by a so-called expert who just causes more grief and anger with the frustrating MS problems. In my experience almost none of these experts advice is worth anything.

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