Learn how to tackle your system when you receive "Windows Media Player has stopped working'' message while playing music or videos in Windows 10/8/7.

Windows Media Player has been active part of Windows family since long time. Though there are tons of third-party competitive multimedia players available for Windows, but none of them could take place of this built-in player. The reason why users gives it highest priority is its simplicity and stability. The other players available to you may have lots of options to offer, but they lags when it comes perfect stability.

However, if your system music or video library is not according to what Windows Media Player needs, you may face weird issues with it. Generally in such scenarios, it will crash intermittently with following message:

Windows Media Player has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

As you can see in the above shown screenshot, there is no clue at all that could help us to solve this problem. Well, you can try to run built-in troubleshooter in such situation and see if it helps you:

FIX : Windows Media Player Has Stopped Working In Windows 10/8/7

1. Press Windows Key + Q and type troubleshooting in the search box, pick Troubleshooting from the search results.

2. In the Troubleshooting window, from the left side listed options, pick View all.

3. Moving on, in the following window click Windows Media Player Library in order to launch corresponding troubleshooter.

4. Click the Next option here to start the troubleshooting wizard:

5. So the troubleshooter now detects the issues what is causing problem with Windows Media Player to work correctly. In our case it detected that Media library is corrupt. Thus in order to solve the problem, you need to hit Apply this fix option here:

In this way, recreation of library or whatever the root cause detected in your case, the suggested fix by troubleshooter would put an end of this issue.

Hope this helps!

Also check: Fix multiple problems with Windows Media Player in Windows 10.


  • Works good for Windows 10 Ent

  • Kapil Arya

    ^^ Glad it worked! :)

  • I tried the troubleshooter which ran exactly as you stated, but it did not solve the problem. Windows Media Player continues to stop working, even if I just start it and let it sit open. It’s like it times out and crashes. Do you have any other suggestions? Thanks.


  • Kapil Arya

    ^^ Please also try other Windows Player troubleshooters listed there, see if something helps :)

  • Worked great on problem with Windows 10 – thanks!

  • Kapil Arya

    ^^ Glad we could help :D

  • thanks for your article. its work in windows 8.1

  • Thank you very much , i can play my favorite songs. GOD BLESS

  • Kapil Arya

    ^^ Happy to help!

  • Still media player not work.. it shows Media library is corrupted..

  • Boy for a minute there I figured the Social Engineering OS people decided to behave, no this did not work, it was taken out by Microsoft or one of its paying cronies with an update and won’t be fixed so easily.

  • Hi. My pc suddenly decided that it was no longer gonna allow me the joy watching of media…of any sort. I can’t use any of my media players (they just shut down and freeze up ). I thought at least I can stream, but no. I cant watch youtube. I can’t even play my solitaire cause it uses flash I’m assuming. Another odd factor is that I was watching a movie just an hour or so before I noticed all this. Help
    And yeah, I’m running Windows 10 on a near new Acer PC (I bought it new in mid January),

  • Kapil Arya

    ^^ Have you tried troubleshooter? Did it found and fixed anything?

  • Yes I the troubleshooter. Unfortunately it was no help,

  • Thanks for your help and time, but my issue seems to have corrected itself with a simple reboot.

  • Kapil Arya

    ^^ That’s the perfect news this morning 😊

  • My computer goes from Apply This Fix to the Media Library is corrupted immediately, but it doesn’t fix anything. Also my configuration settings might be set incorrectly, but applying the fix for that is also immediate and doesn’t change anything.

  • Dear Kapil, I have had this issue for so long and have tried everything and anything. But finally this worked! Thanks you do much, I am very grateful!!!

  • Kapil Arya

    ^^ Thanks a lot Danny for your feedback 😊

  • I have a major problem with Windows Media Player 12 not working in Windows 10. Is it my PC and its data that needs to be backed up to drive and then cleared out to remedy this situation or a possible chore of file-scanning/troubleshooting? If so, how can this problem be sorted as it is a major one that happened out of the sudden? Any thoughts please.

  • How do you fix WMP 12’s settings problem (configuration settings might be set incorrectly) shown by a yellow triangle? Is the answer to back up and reinstall all or download one of Microsoft’s Fix-it troubleshooters to fix this painful issue? Could Windows 10 have gone crazy with their update and broke the once-working player (even though it was never used) or will their update fix it? If so, what do you think? Hope someone figures this out and sorts it soon.

  • Thank you Windows 10 for fixing this issue at last, it drove me nuts, but thank you for fixing both Groove and WMP 12 as today’s newest update sorted the crashes that were previously caused, but thank you for fixing the crashes as both players work again. I am happy again and eternally grateful you fixed both of my music players. Thanks W10 I love you. :)

  • Kapil Arya

    ^^ That’s great news, Kalon 😊

  • not working plz solve

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