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If you can't restore your Windows 10 and get "System Restore failed while restoring the directory from the restore point" error (0x80070091), fix it here.

In most of our posts, if a crucial method is involved, we suggest you to create a System Restore point first. It simply preserves an option for you to go back, if something doesn’t works as you expected. However, sometimes System Restore fails to work and may treat you with some error code. Today, in this post, we’re going discuss one such error which users often came around.

Here is the complete error message:

System Restore did not complete successfully. Your computer’s system files and settings were not changed.

System Restore failed while restoring the directory from the restore point.

Source: AppxStaging

Destination: %Programfiles%\Windows Apps

An unspecified error occurred during System Restore. (0x80070091)

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

So if you’re getting this error while restoring your machine, the root cause of this error is WindowsApps folder housed in your system root drive i.e. C:\Program Files\WindowsApps. After researching a bit on this issue, we found that if you rename this folder to something else and retry System Restore, the problem no longer occurs.

But renaming WindowsApps folder is not easy because it contains all of your system apps and while you perform renaming operation, even if a single app from the folder is running in background, you won’t be able to rename the folder. Hence the renaming operation should be done in Windows Recovery Environment (RE) using Command Prompt. Here is the step-by-step approach to perform the troubleshooting:

FIX : System Restore Failed While Restoring The Directory From The Restore Point (0x80070091) In Windows 10

1. Open Settings app and select Update & security > Recovery. On Recovery pane, under Advanced startup, click Restart now.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

2. Now on below shown screen, you’ve to opt for Troubleshoot option:

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

3. Then hit Advanced options entry in following screen:

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

4. Moving on, select Command Prompt from Advanced Recovery Options screen.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

After you select Command Prompt, Windows will reboot into Command Prompt mode.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

5. Select your admin account and enter your selected account password to continue.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

6. Type following commands one-by-one and press Enter after each:

NOTE: Though you may see WindowsApps folder on C: drive in File Explorer, if Windows is installed on C: drive. However, when you work with Command Prompt in Windows RE, you’ll have to consider that WindowsApps folder is on D: drive.
D:
cd Program Files
takeown /f WindowsApps
icacls WindowsApps /grant Administrators:F
attrib WindowsApps -h
rename WindowsApps WindowsApps.old

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

Now close Command Prompt and continue to your Windows 10. You can then retry to restore your system and it should work without any error.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

Check following video for illustration of this method:

That’s it!


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20 Comments

  • Sir,After complete your fix, Can I delete the ‘WindowsApps.old’ folder?

  • OMG…
    Sir, I don’t know,which word will be able thank you properly.
    Thanks a lot Sir.
    I’m done with this.
    I love you Sir…

  • Kapil Arya

    ^^ Glad we could help 😎

  • Hi Kapil, I received the same error message when I did a system restore. I followed all your steps but when I got to the part for Sources D: It responded with, your device is not ready. I didn’t know where to go from there. Can you help? I’m unable to open my start menu and I have no sound.
    Thank you,
    Denise

  • Kapil Arya

    ^^ Hi Denise, try rebooting and then see if you can go ahead with the steps.

  • Hi Kapil, followed instructions..selected D: then input ‘cd program files’–received ‘The system cannot find the path specified’. Same response in three other Windows 10 computers. Same response using C:. Any thoughts on how to get past this hurdle? Thanks in advance.

  • Hi Kapil.
    This didn’t work for me, although the WindowsApps folder in C:\Program Files has been renamed. Searching my computer also shows WindowsApps folders in C:\Users\admin\AppData\Local\Microsoft, C:\Users\Default\AppData\Local\Microsoft and C:\Users\defaultuser0\AppData\Local\Microsoft. Should I rename any of these?

    Cheers,
    Dennis

  • Kapil Arya

    ^^ Hey, there is no need to rename those folders as the error clearly mentions %Programfiles%\Windows Apps folder 😊

  • Hi Kapil. Following my entry of D:, when I type in “cd Program Files” I get a response that says System cannot find the path specified. What to do? I have tried it using E: but get the same response.

  • Kapil Arya

    ^^ Jerry, can you check with C: drive please 😊

  • Kapil,
    My configuration is OS on C, Data on D, DVD RW on E, and External Backup on F.
    When I tried using the C drive, the Windows 10 Mail App was wiped out and wouldn’t function, requiring a System Image repair.

    What to do?

    Jerry Anderson

  • Kapil Arya

    ^^ If the steps worked for you with C: drive, then you can later rename WindowsApps.old back to WindowsApp. This should make the apps working again.

  • First of all, thanks a lot for this guide! Really saved me. I got it to work and did the system restore fine, but I am unable to rename the “WindowsApps.old” folder back to “WindowsApps”.

    I did find another folder that is “WindowsApps” when I unhid my hidden files and folders. Does it matter if that’s the case?

  • Kapil Arya

    ^^ If “WindowsApps” folder exists, and all apps are working fine, there is nothing that you needs to worry about 😊

  • I’m not sure. What specific apps should I take note of? What should I do with the the “WindowsApps.old” folder? Once again, thank you very much!

  • Kapil Arya

    ^^ All the built-in apps such as Photos, Edge etc. and it’s up to you, if you like to leave WindowsApp.old folder as it is.

  • Prompt “attrib” or “takedown” are not recognized when when addressing either drive. (C or D)???

  • Kapil Arya

    ^^ What about rest commands? Suggest you to retry the commands carefully.

  • So when i type rename WindowsApps WindowsApps.old i get the following message “A duplicate file name exists,or the file cannot be found ” what shoud i do ? im stuck in this for ages already

  • Kapil Arya

    ^^ Manually verify, and rename WindowsApps.old to something else. Now retry with command and see if you can go ahead.

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