[FIX] System Restore Failed While Restoring The Directory From The Restore Point

If you can't restore your Windows 10 and get "System Restore failed while restoring the directory from the restore point" error (0x80070091), fix it here.

Kapil Arya
11x Microsoft MVP · Admin
3 min read
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In most of our posts, if a crucial method is involved, we suggest you to create a System Restore point first. It simply preserves an option for you to go back, if something doesn’t works as you expected. However, sometimes System Restore fails to work and may treat you with some error code. Today, in this post, we’re going discuss one such error which users often came around.

Here is the complete error message:

System Restore did not complete successfully. Your computer’s system files and settings were not changed.

System Restore failed while restoring the directory from the restore point.

Source: AppxStaging

Destination: %Programfiles%\Windows Apps

An unspecified error occurred during System Restore. (0x80070091)

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

So if you’re getting this error while restoring your machine, the root cause of this error is WindowsApps folder housed in your system root drive i.e. C:\Program Files\WindowsApps. After researching a bit on this issue, we found that if you rename this folder to something else and retry System Restore, the problem no longer occurs.

But renaming WindowsApps folder is not easy because it contains all of your system apps and while you perform renaming operation, even if a single app from the folder is running in background, you won’t be able to rename the folder. Hence the renaming operation should be done in Windows Recovery Environment (RE) using Command Prompt. Here is the step-by-step approach to perform the troubleshooting:

FIX : System Restore Failed While Restoring The Directory From The Restore Point (0x80070091) In Windows 10

1. Open Settings app and select Update & security > Recovery. On Recovery pane, under Advanced startup, click Restart now.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

2. Now on below shown screen, you’ve to opt for Troubleshoot option:

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

3. Then hit Advanced options entry in following screen:

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

4. Moving on, select Command Prompt from Advanced Recovery Options screen.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

After you select Command Prompt, Windows will reboot into Command Prompt mode.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

5. Select your admin account and enter your selected account password to continue.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

6. Type following commands one-by-one and press Enter after each:

NOTE: Though you may see WindowsApps folder on C: drive in File Explorer, if Windows is installed on C: drive. However, when you work with Command Prompt in Windows RE, you’ll have to consider that WindowsApps folder is on D: drive.
D:
cd Program Files
takeown /f WindowsApps
icacls WindowsApps /grant Administrators:F
attrib WindowsApps -h
rename WindowsApps WindowsApps.old

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

Now close Command Prompt and continue to your Windows 10. You can then retry to restore your system and it should work without any error.

FIX System Restore Failed While Restoring The Directory From The Restore Point In Windows 10

Check following video for illustration of this method:

That’s it!

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Article by

Kapil Arya
11x Microsoft MVP · Admin

Kapil holds Microsoft MVP title in Windows IT Pro expertise, 11-times in a row (2014-2025). He is 8-times Windows Insider MVP as well, and author of 'Windows Group Policy Troubleshooting' book. In 2015, Microsoft India accomplished him as 'Windows 10 Champion'. Being passionate Windows blogger, he loves to help others on fixing their system issues. Kapil has worked with official Microsoft Community Engagement Team (CET) on several community projects. You can subscribe him for news/updates and fixes for Windows.

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