Skip to content

Published: August 24, 2015 | Applies to:

This article will answer most frequently asked questions from Windows users worldwide i.e. why is Cortana not Available to me on Windows 10? Read inside.

Why is Cortana not available to me? I have heard this question repeatedly ever since Cortana was made available to public. Though it’s not available yet to most of regions of world, but people belonging to regions having it are still asking the same question.

This is because, when they try to use Cortana, they receive following message:

I'm afraid I'm not available to help in your region.

FAQ - Why Is Cortana Not Available To Me

If you’re a newbie in Microsoft domain, and not familiar with Cortana term, let me introduce it to you. It’s basically a digital voice assistant available in Windows 10 desktop editions as well on Windows Phone 8.1 or later. On desktop, it can accept multiple inputs including your voice, ink and gestures. Cortana lets you stay updated with news and weather reports, plus the local updates of your interest. Cortana, basically is upgraded version of Windows Search, which lets you to search your content, files and folder.

Why Is Cortana Not Available To Me On Windows 10?

Cortana is available only to following 7 locale configurations mentioned below. Additionally, the table shows country or region, Windows display languages and speech languages. If either of these 3 settings is not aligned to its corresponding locale configuration, Cortana will not available to you.

en-US United States English (United States) English (United States)
en-GB United Kingdom English (United Kingdom) English (United Kingdom)
zh-CN China 中文(中华人民共和国) 中文(中华人民共和国)
de-DE Germany Deutsch (Deutschland) Deutsch (Deutschland)
fr-FR France Français (France) Français (France)
it-IT Italy Italiano (Italia) Italiano (Italia)
es-ES Spain Español (España) Español (España)

If you’re on one of these locale and Cortana is not available to your Windows 10 desktop, please ensure following points:

  • Cortana will work after you switch to Microsoft account from your local account
  • Make sure your regional settings, date and time are correctly set (more instructions below)
  • Make sure Cortana supports the language pack(s) you’ve installed

To make favorable regional settings to work with Cortana, you can try these steps:

1. Navigate to Control Panel > Clock, Language and Region > Date and time > Set the time and date > Internet time > Change settings.

Now check Synchronize with an Internet time server and click Update now. Then click OK, Apply, OK and close Control Panel. Clicking sequence is traced in following screenshot:

FAQ - Why Is Cortana Not Available To Me

2. Open Settings app > Time and language > Region & language. Set the Country or region and Languages aligned to your locale (refer above mentioned table).

FAQ - Why Is Cortana Not Available To Me

3. Under Settings app > Time and language > Speech, set the Speech language same as mentioned against your locale (refer above mentioned table).

FAQ - Why Is Cortana Not Available To Me

Once you’re done with configuration correct settings, do a reboot and after restarting the machine, Cortana will start working, if you’re on one of the 7 locale mentioned earlier.

FYI : Microsoft has released a Cumulative Update (KB3081424) for Windows 10 on August 5th, 2015, which fixes a problem Cortana was experiencing when installing language packs. Please make sure you’ve installed the latest Windows Updates in case if you’re facing issues with Cortana.

Hope you find article helpful! Go here if you receive “Something went wrong. Try this search again” with Cortana.

SHARE: Facebook Google+ Twitter


  • I live in Kenya and Cortana not work to me. Help

  • Kapil Arya

    ^^ Align your locale settings according to any one of 7 locale configurations mentioned here and see if it helps.

  • I live in india and cortana now supports india with indian english language packs and uk speech but it’s still not working for me

  • Kapil Arya

    ^^ Does it works when everything is selected for English US?

  • Leave a Reply

    Your email address will not be published. Required fields are marked *

    What's New

    Recent Comments

    • JoJo : You are THE MAN!!!! Thank you so much!!!...

      11 hours ago

    • Lee : I have done it twice now by the book as you say and it doesn...

      11 hours ago

    • Kapil Arya : ^^ As you got 'Windows RE status: Enabled', you should not f...

      14 hours ago