If screenshots not saving or screen capture not working in Windows 10 after version upgrade, this post will illustrate you how to fix it.

In Windows 10, its quite easy to capture screen by pressing combination keys. You just need to press W8K + PrintScreen or W8K + Fn + PrintScreen keys to capture whole screen and save the captured image to Screenshots folder in Pictures library under This PC. When you press these keys, the whole screen is also copied to clipboard and you can paste it in image editing program such as Paint to save it as an image file.

However, recently after upgrading to Windows 10 Creators Update from Anniversary Update, I found that one of my machine could no longer save captured screenshots. In this case, when I press the required key combination, screen dims for a second, even the clipboard copies the screen and I can edit it in Paint, but still the screenshot is not saved in Screenshots folder in Pictures library.

If you’re also victim of this issue, below mentioned steps will help you to fix it.

FIX: Screen Capture Not Working In Windows 10/8.1/8

Registry Disclaimer: The further steps will involve registry manipulation. Making mistakes while manipulating registry could affect your system adversely. So be careful while editing registry entries and create a System Restore point first.

1. Press W8K + R and put regedit in Run dialog box to open Registry Editor (if you’re not familiar with Registry Editor, then click here). Click OK.

Windows 10 Registry Editor

2. In left pane of Registry Editor window, navigate to following registry key:


FIX Screen Capture Not Working In Windows 10/8.1/8

3. Highlight Explorer registry key and in the corresponding right pane, look for ScreenShotIndex registry DWORD (REG_DWORD). If it doesn’t exists, create it manually by right click > select New > DWORD Value. Double click on the same DWORD to modify its Data:

FIX Screen Capture Not Working In Windows 10/8.1/8

4. On Edit DWORD Value, set the Value data to 1 and make sure you select Decimal base here. Click OK. Then navigate to following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

FIX Screen Capture Not Working In Windows 10/8.1/8

5. Here, make sure that {B7BEDE81-DF94-4682-A7D8-57A52620B86F} expandable registry string (REG_EXPAND_SZ) have the %USERPROFILE%\Pictures\Screenshots as its Value data.

FIX Screen Capture Not Working In Windows 10/8.1/8

Now close Registry Editor and reboot the machine. After restart, try pressing  W8K + PrintScreen or W8K + Fn + PrintScreen keys and you’ll find the captures screenshot in %USERPROFILE%\Pictures\Screenshots folder.

Hope this helps!


  • hi kapil, i tried your steps exactly the results are as follows:on edit dword 32 bit value box it was already defined as 44 hexadecimal base. i changed to 1 decimal and hit ok. i go to user shell folders B7BEDE81-DF94-4682-A7D8-57A526…. is not listed at all.When i go back to edit dword to look it will say 44 but be changed back on its own to hexidecimal for some reason.i usually always try to find a work around problems on my pc but reg edit i won’t mess with too much because i don’t know what i’m doing i’ll just leave that up to you pros.i troubleshoot and fix boilers/furnaces,cars,appliances,etc but don’t know the super tech troubleshooting..i am very savvy to a little more experienced than most users and have always gotten my computer running again somehow when i was using XP.lol!..thank you for any more help you could assist me with…_-~~~ meticulous mike.

  • on my tower PC, I just found that fn+prntscrn button actually does bring up the print options window so hope that helps some of you!!!

  • Kapil Arya

    ^^ Yes, Fn + PrtScr keys also works on some machines. Thanks for adding this!

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