FIX: Start Menu Critical Error After Installing KB4517389

After installing KB4517389 on Windows 10 Version 1903, some users have reported Start Menu Critical error. Read inside for more details

Kapil Arya
11x Microsoft MVP · Admin
2 min read
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Most of the time users are recommended to install latest available updates. Updates keeps your system safe and secure. However, with recent update KB4517389 for Windows 10 V1903 (Build 18362.418), some users reported issues with Start Menu.

Start Menu Critical Error After Installing KB4517389

If you’re using Windows 10 Version 1903, you would have received KB4517389 on 7th or 8th October, 2019. The update addresses some issues and provides security updates some specific features. But after installing, a new issue appears which prevents Start Menu from opening. Whenever users opt to open Start Menu, Critical error appears. The Critical error in general, can be fixed using solutions provided here:

Fix: Critical error: Your Start Menu isn’t working in Windows 10

If you have not installed KB4517389 till now, you’ll not face above mention issues.

So if you’ve KB4517389 installed and facing this problem, refer below mentioned suggestions.

FIX: Start Menu Critical Error After Installing KB4517389

As of this writing, Microsoft has not listed above mentioned symptoms as Known issues for this update. However, the issue has become trending in some forums and we believe Windows engineering team will be soon acknowledge this issue and provide a fix.

According to some random user at Microsoft forums, “KB4524147 originally caused a critical error when using Start Menu AND it prevented my printer from printing. The latter was because of some mess up with the print spooler. I uninstalled KB4524147 and BOTH problems disappeared.” Uninstall of KB4517389 is the temporary workaround, we can suggest you at the moment. You can follow our step-by-step guide to remove this update. Note that after removing the update, you need to hide it otherwise it would be reinstalled by Windows Update.

Start Menu Critical Error After Installing KB4517389

When the issues with KB4517389 are sorted out, you unhide that update and can install back. Or if there is newer update available, you can go ahead with that. We’ll also update this post, if we’ve any official information on this issue. 

Stay tuned!

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Kapil Arya
11x Microsoft MVP · Admin

Kapil holds Microsoft MVP title in Windows IT Pro expertise, 11-times in a row (2014-2025). He is 8-times Windows Insider MVP as well, and author of 'Windows Group Policy Troubleshooting' book. In 2015, Microsoft India accomplished him as 'Windows 10 Champion'. Being passionate Windows blogger, he loves to help others on fixing their system issues. Kapil has worked with official Microsoft Community Engagement Team (CET) on several community projects. You can subscribe him for news/updates and fixes for Windows.

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