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Published: January 21, 2014 | Applies to:

If you can't download Windows 8.1 from Windows Store, this article will show you the way to fix this.

We all are very well evident with the Windows 8.1 update released last year, which fixed the woes created by Windows 8. I guess many of you have been updated to Windows 8.1 while there many users facing trouble to get this update on their system. They are missing to enjoy the charm of Windows 8.1 due to various kinds of issues. One such issue, I recently came around. Actually, when you try to download Windows 8.1 from the Windows Store, you might get this error:


You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and trying the upgrade again.

The error message says that you need to be logged in as administrator but when I got the error, I was already using the administrators account. The account I was using was in the administrators group and I can do other administrator functions with this account. In order to fix this issue, you can follow these steps:

FIX : Can’t Download Windows 8.1 From Windows Store

1. Press Windows Key + W and put updates in Search box, select View installed updates from search results.

2. In the Installed Updates window, look for the Update for Microsoft Windows (KB2871389) and right click on it, select Uninstall.

3. Now using following links, download the KB2871389 update package manually for your Windows 8 edition and install it:

Download Link [All supported x86-based versions of Windows 8]

Download Link [All supported x64-based versions of Windows 8]

Download Link [All supported x64-based versions of Windows Server 2012]

After following above mentioned steps, you can re-try to download Windows 8.1 from Windows Store, it should work without any issues.

Hope this helps!

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  • Thank you. This worked!

  • This worked for me when none of the Microsoft Help suggestions had worked at all. Thank you!

  • This really worked for me, You should be at microsoft, I searched all microsoft websites, and none of them proposed a working solution so easy.

    Thanks a ton…

  • Kapil Arya

    ^^ Thanks for the feedback guys. Glad to hear that it worked for all of you :)

  • followed the steps, but when i press the download button it says the ‘apps were installed successfully.

  • Kapil Arya

    ^^ Try clearing the app cache by going to Start Screen and typing WSReset.exe and hit Enter. Also try rebooting the machine. Something should help.

  • Really helped, thanks a million

  • thank youuu…. :)

  • Thanks, this seems to be working, I am now downloading 8.1 yeah

  • Thanks, this worked

  • I tried doing this and it still is giving me the administrator message…. ugh, so annoying i guess im just stuck with the windows 8 version…

  • Did this for friends computer and it worked great, just did it on another computer and it keeps showing the same error, is there anything else to do?

  • Kapil Arya

    ^^ Looks like other computer don’t have KB2871389 installed, and on same system you’ve lost administrative rights. Try this way to get them back:

  • thank you so much, I tried everything as well…… and your solution worked!!

  • i don’t find a download option in windows those links itself and i uninstalled that update too..what to do??

  • Hello, I’m currently trying to create a bootable Windows 8.1 disc for future clean installs, but because I have Windows OEM product key, i’m getting the following error “We can’t connect right now. Check your internet connection and try again.” when trying to download the Windows 8.1 ISO. What should I do?……

  • Hi i have tried what you said and though the error of administrative privileges is gone ,i still cant download it shows the error “something went wrong and install of windows 8.1 can`t be completed” pls help

  • Kapil Arya

    ^^ Checkout:

    @Andrew & @remar, Try:

  • This article is now obsolete as the updates you mentioned have been removed form the Microsoft site. Delete.

  • Kapil Arya

    ^^ Everthing still exists, check:

  • Perfect solution, thank you.

  • Kapil Arya

    ^^ Glad we could help :)

  • Found the update. Removed it.
    Message came up that it couldn’t be completed.
    Can you help?

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