If Microsoft Edge not connecting to Internet while other browsers/apps in Windows 10 does, and you get - Hmm, we can't reach this page error, fix it here.

When all of your apps and other browsers can detect that you’re connected to the Internet except Microsoft Edge, then you may need to perform some extra troubleshooting. Today, we’re going to share you the steps to fix this problem of Edge, in this article. When you can’t load pages in Edge, the following message appears:

Hmm, we can’t reach this page.

FIX Hmm, We Can't Reach This Page Error In Microsoft Edge

Everyone knows that Edge is default browser in Windows 10 builds and it is baked into the operating system. Hence it is not possible to reinstall it. As soon as you realize that the problem only happens with Edge, your first step should be to run Network Adapter troubleshooter. You can also try updating your network drivers, if upgrades are available for them. If you still face the problem, try fixes mentioned below.

FIX : “Hmm, We Can’t Reach This Page” Error In Microsoft Edge

FIX 1 – By Setting Preferred and Alternate DNS

1. Press W8K + R to open Run, type ncpa.cpl and click OK.

FIX Hmm, We Can't Reach This Page Error In Microsoft Edge

2. In Network Connections window, right click on the your currently used network adapter and select Properties.

FIX Hmm, We Can't Reach This Page Error In Microsoft Edge

3. Next, under Ethernet Properties window, double click on Internet Protocol Version 4 (TCP/IPV4).

FIX Hmm, We Can't Reach This Page Error In Microsoft Edge

4. Moving on, in Internet Protocol Version 4 (TCP/IPV4) Properties, select Use the following DNS server addresses. Then type Preferred DNS Server value as And set Alternate DNS Server value to Click OK.

FIX Hmm, We Can't Reach This Page Error In Microsoft Edge

Close Network Connections window and reboot. Now check the status of issue and it should be resolved.

FIX 2 – By Changing Network Connection Type

This issue can also be resolved by changing your network connection type. Results have shown that when you change your network status to Private from the Public one, this problem gets solved. You can use link mentioned below to change your network status:

Steps to switch your network type to Private from Public

I hope after changing network type, the issue wouldn’t not encounter again.

Hope this helps! Still have problem? Go ahead and reset Microsoft Edge to default.


  • Kapil. I changed the preferred and alternative settings to: 8888 and 8844 about 2 weeks ago and this has completely solved the problem (so far!). Thanks a lot. Very grateful.

  • Kapil Arya

    ^^ Glad we could help 😎

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