Windows Hello is the advanced security feature that Microsoft implemented on Windows 10 OS. It allows you to log in to your Windows 10 by facial recognition. However, Windows Hello experiences compatibility issues as it require special hardware installed on the devices, to work. Most of older machines do not support Windows Hello feature. But in case if you’ve got a Windows Hello compatible device from your seller and still you can’t use the feature, this post is for you.
Following is the message you’ve when Windows Hello not working:
Windows Hello isn’t available on this device.
Here are the suggestions to make Windows Hello working on your system:
FIX: Windows Hello Isn’t Available On This Device In Windows 10
FIX 1 – Make Sure You Fulfill The Windows Hello Requirements
First of all you need to make sure that your device supports Windows Hello hardware requirements. At the moment following devices fully supports Windows Hello:
|#||Manufacturer||Windows Hello Supported Model|
|6||Toshiba||Toshiba Satellite Radius 2-in-1|
|7||Asus||ASUS Transformer 3 Pro|
Above is the list of Windows Hello dedicated devices. However, if your device has old fingerprint reader, by installing compatible drivers, you can make Windows Hello to work on your device. Readers are requested to confirm with their device manufacturer about this.
FIX 2 – Allow Use Of Biometrics
If you confirm everything in FIX 1 and still you can’t use Windows Hello, try Group Policy manipulation mentioned below.
1. Press + R and put gpedit.msc in Run dialog box to open Local Group Policy Editor. Click OK.
2. Next, in the GPO snap-in window, navigate here:
Computer Configuration > Administrative Templates > Windows Components > Biometrics
3. In the right pane of Biometrics folder, look for Allow the use of biometrics policy setting. Double click on this policy to modify its status.
4. Finally, select policy status as Enabled. Click Apply followed OK and close Group Policy Editor. Reboot the machine and Windows Hello will be able to work on your device.
Hope this helps!