If you've a Windows Hello compatible Windows 10 device but still you see "Windows Hello isn't available on this device" message, here is how to fix it.

Windows Hello is the advanced security feature that Microsoft implemented on Windows 10 OS. It allows you to log in to your Windows 10 by facial recognition. However, Windows Hello experiences compatibility issues as it require special hardware installed on the devices, to work. Most of older machines do not support Windows Hello feature. But in case if you’ve got a Windows Hello compatible device from your seller and still you can’t use the feature, this post is for you.

Following is the message you’ve when Windows Hello not working:

Windows Hello isn’t available on this device.

FIX Windows Hello Isn't Available On This Device In Windows 10

Here are the suggestions to make Windows Hello working on your system:

FIX: Windows Hello Isn’t Available On This Device In Windows 10

FIX 1 – Make Sure You Fulfill The Windows Hello Requirements

First of all you need to make sure that your device supports Windows Hello hardware requirements. At the moment following devices fully supports Windows Hello:

# Manufacturer Windows Hello Supported Model
1 Dell
  • Dell Inspiron 13 5000 2-in-1
  • Dell Inspiron 13 7000 2-in-1
  • Dell Inspiron 15 5000
  • Dell Inspiron 15 5000 2-in-1
  • Dell Inspiron 15 7000
  • Dell Inspiron 15 7000 2-in-1
  • Dell Inspiron 17 7000 2-in-1
  • Dell Latitude 12 5000
  • Dell Latitude 12 5285 2-in-1
  • Dell Latitude 12 5289 2-in-1
  • Dell Latitude 12 7000
  • Dell Latitude 12 7000 2-in-1
  • Dell Latitude 13 3000 2-in-1
  • Dell Latitude 14 3000
  • Dell Latitude 14 5000
  • Dell Latitude 14 7000
  • Dell Latitude 15 3000
  • Dell Latitude 15 5000
2 HP
  • HP EliteBook Folio G1
  • HP EliteBook x360
  • HP ENVY 15
  • HP ENVY 17
  • HP ENVY x360 15
  • HP OMEN 17t
  • HP Spectre x360 13
  • HP Spectre x360 15
3 Lenovo
  • Lenovo Ideapad Y700 17
  • Lenovo Miix 720
  • Lenovo ThinkPad P51s
  • Lenovo ThinkPad T570
  • Lenovo ThinkPad X1 Tablet
  • Lenovo ThinkPad X1 Yoga
4 Microsoft
  • Microsoft Surface Book
  • Microsoft Surface Book with Performance Base
  • Microsoft Surface Laptop
  • Microsoft Surface Pro
  • Microsoft Surface Pro 4
  • MSI GT72 Dominator Pro
  • MSI GT72VR Tobii
  • MSI GT72S G Tobii
  • MSI GT72S Dominator G
  • MSI GT72S Dominator Pro G
  • MSI GT72VR Dominator
  • MSI GT72VR Dominator Pro
6 Toshiba Toshiba Satellite Radius 2-in-1
7 Asus ASUS Transformer 3 Pro
8 Alienware
  • Alienware 13
  • Alienware 15
  • Alienware 17

Above is the list of Windows Hello dedicated devices. However, if your device has old fingerprint reader, by installing compatible drivers, you can make Windows Hello to work on your device. Readers are requested to confirm with their device manufacturer about this.

Apart from having Windows Hello compatible device, you must have all the latest Windows Updates installed. Also make sure you’ve up-to-date drivers on your machine.

FIX 2 – Allow Use Of Biometrics

If you confirm everything in FIX 1 and still you can’t use Windows Hello, try Group Policy manipulation mentioned below.

FYI: GPO snap-in is not available in Windows 10 Home editions. If you’re on Windows 10 Home and want to use Group Policy, go here and upgrade to Pro edition.

1. Press W8K + R and put gpedit.msc in Run dialog box to open Local Group Policy Editor. Click OK.

Local Group Policy Editor

2. Next, in the GPO snap-in window, navigate here:

Computer Configuration > Administrative Templates > Windows Components > Biometrics

FIX Windows Hello Isn't Available On This Device In Windows 10

3. In the right pane of Biometrics folder, look for Allow the use of biometrics policy setting. Double click on this policy to modify its status.

FIX Windows Hello Isn't Available On This Device In Windows 10

4. Finally, select policy status as Enabled. Click Apply followed OK and close Group Policy Editor. Reboot the machine and Windows Hello will be able to work on your device.

Hope this helps!


  • Can I use Windows Hello if I don’t have a fingerprint scanner and if my device is not listed in the above list? My laptops model is HP BS145TU.

  • Kapil Arya

    ^^ I’ve checked, unfortunately, your system is incompatible for Windows Hello.

  • Hi Kapil,
    Thanks for the complete guide. Unfortunately, I have tried all the steps mentioned many times and still have the problem. I think my problem is related to the drivers. Previously, there used to be a “Biometrics” category in device manager, which the “Windows Hello Face Software Device” was in it. As it was not working, I tried uninstalling this driver and attempted a restart and scan for hardware changes, I also installed the latest update for my Surface Pro 4 directly from Microsoft website, and I tried using 3rd party apps such as Driver Booster to help me get that driver back. But not a single one of these helped. Do you have anything in mind that could possibly help me?
    Thanks in advance

  • Kapil Arya

    ^^ I believe the only way to get biometrics driver is from the device manufacturer’s website. Please refer to Microsoft support for better assistance on this.

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