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Published: May 2, 2016 | Applies to:

If you cannot update device drivers due to "Windows encountered a problem installing the driver software for your device" error in Windows 10, fix it here.

To keep your Windows running smoothly, it is highly recommended that you use latest version of device drivers. By default, Windows keep checking for updates to your device drivers and it automatically upgrade them to newest version. Also, if you like, you can manually update your device drivers by following steps mentioned here:

Steps to manually update your device drivers in Windows 10

Recently, while upgrading one of the device driver, we came around following error which prevented us from installing latest version of that driver:

Windows encountered a problem installing the driver software for your device.

Windows found driver software for your device but encountered an error while attempting to install it.

This device cannot start. (Code 10)

Windows Encountered A Problem Installing The Driver Software For Your Device For Windows 10

As you can see that error code is 10 here, at which Microsoft suggests to update driver. But we’re already getting the error code while updating so we should look for another alternative. Error code 10, in some cases may indicate malfunctioning of device hardware and you should perform an inspection for it at your nearest computer repair shop. If you can confirm that hardware is working fine, you can try these fixes to bypass this issue:

FIX : Windows Encountered A Problem Installing The Driver Software For Your Device In Windows 10

FIX 1 – Run Hardware and Devices Troubleshooter

Windows contains few automated troubleshooters which can help you to solve common issues with its different features. To solve this problem, I will suggest you to run Hardware and Devices troubleshooter using steps mentioned here to automatically resolve this hiccup:

Steps to run Hardware and Devices troubleshooter in Windows 10

If running this troubleshooter makes no differences in the situation, go for FIX 2.

FIX 2 – Using Device Manager

1. Press  W8K + R and type devmgmt.msc in the Run, hit Enter key to open Device Manager snap-in.

Device Manager Windows 10

2. In the Device Manager window, right click on the device with which you’re facing the issue and select Update Driver Software.

Windows Encountered A Problem Installing The Driver Software For Your Device For Windows 10

3. Next, in the update wizard, choose Browse my computer for driver software option.

Windows Encountered A Problem Installing The Driver Software For Your Device For Windows 10

4. Then in next screen, in Search for driver software in this location input box, type C:\Windows\WinSXS. Click Next.

*Substitute C: with your system root drive.

Windows Encountered A Problem Installing The Driver Software For Your Device For Windows 10

5. Now Windows will begin the search for update driver in that location. This may take a while but will fix the issue for your device.

Windows Encountered A Problem Installing The Driver Software For Your Device For Windows 10

You can then retry to update the driver as usual and it would work without any errors.

Hope this helps!


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7 Comments

  • After resetting my Windows 10 PC, none of my USB ports were working. I only had ad ps/2 keyboard that I was able to use. This method worked perfectly and all my USB ports are back up and running. One thing I did prior to finding this post was to restart the computer by holding the shift key and then pressing restart. Then using F7 through the advanced startup options I was able to disable driver singing. Not sure if that made a difference. Anyways, thanks Kapil!! I spent hours looking for a solution to this and you were able to provide it

  • Kapil Arya

    ^^ Glad we could help 😎

  • Awesome, Worked like a charm!!!

  • Kapil Arya

    ^^ Thanks for feedback!

  • same problem

  • really awesome thanku

  • Kapil Arya

    ^^ 😊

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