If you can't add Gmail account to Windows 10 Mail app and receive "Something went wrong. We're sorry, but we weren't able to do that" error, fix is here.

Mail app in Windows 10 allows you to add email accounts from other email providers besides Outlook. However, sometimes users may not be able to set up email account for other email providers such as Gmail. Recently, many users have reported that they can’t add Gmail account to Windows 10 Mail app.

When they try to setup Gmail account, they receive following message:

Something went wrong

We’re sorry, but we weren’t able to do that.
Error code: 0x8000000b.

FIX Can't Add Gmail Account To Windows 10 Mail App

You may receive other error codes such as 0x8007042b, 0x80040154, 0x8000ffff, 0x8007000d, 0x80c8043e, 0x80070435, 0x8007006d, 0x80070425 with this same error message. Whatever error code you receive, the bottom line is that you can’t add your Gmail account, anyway. So ultimately this prevents you from using your Gmail account on Mail app.

To fix this issue, we recommend you to go ahead with resetting and re-registering Mail app first. If that doesn’t works for you, follow steps mentioned below to fix this issue.

FIX: Can’t Add Gmail Account To Windows 10 Mail App

1. Open Mail app and click Settings icon.

FIX Can't Add Gmail Account To Windows 10 Mail App

2. Then under Manage accounts, click Add account. Now in Add an account, click Advanced setup option. See this fix, if Add an account applet doesn’t loads.

FIX Can't Add Gmail Account To Windows 10 Mail App

3. Next, in same Add an account window, click Internet email option.

FIX Can't Add Gmail Account To Windows 10 Mail App

4. Moving on, in the next screen on same window, provide your Gmail account details.

FIX Can't Add Gmail Account To Windows 10 Mail App

5. Scroll down and make sure you use these standard values:

Incoming email server: imap.gmail.com:993

Account type: IMAP4

Outgoing email server: smtp.gmail.com:465

Ensure these options are checked:

  • Outgoing server requires authentication
  • Use same user name and password for sending email
  • Require SSL for incoming email
  • Require SSL for outgoing email

FIX Can't Add Gmail Account To Windows 10 Mail App

6. Finally, click Sign in and wait for few minutes, your Gmail account will be added successfully to Mail app.

FIX Can't Add Gmail Account To Windows 10 Mail App

Hope this helps!

Related: Something went wrong and Outlook couldn’t set up your account.


  • This is not a fix.. this is a half workaround.. Anyone with a brain and google would have figured this out. It doesn’t fix **** as the s calender or contacts don’t sync only mail. Try again.

  • I have to agree with William. This “fix” has been posted several times before on other threads over the past few years. And it seems the issue is reviving recently. This may work fine for some people if all they want to sync is their email, but not for those of us who also want our Gmail calendar and/or contacts added and synced.

  • 1. Go to Settings, Apps, scroll down to Mail and Calendar, click Advanced option, scroll down to Reset, hit it.
    2. Go to Microsoft Store, update the Mail and Calendar app. This works for me.
    3. Say **** to Microsoft bullshit app.

  • Kapil Arya

    ^^ Thanks for adding this!

  • Thnx for help

  • Kapil Arya

    ^^ Glad to help!

  • We couldn’t access this account gmail.or give account permission to sync this device

  • Kapil Arya

    ^^ Try re-registering Mail app and see if that helps.

  • this still isn’t working for some reason

  • Kapil Arya

    ^^ Try re-registering Mail app: https://www.kapilarya.com/how-to-re-register-a-specific-app-in-windows-10

  • Tanks so much is my first computer i without you help i never Open this is so hard

  • Kapil Arya

    ^^ Glad to help!

  • my problem was simply to get my gmail in the just downloaded windows 10 mail program. Your screen shots were very helpful and was sucessful on the first try. Thank you.

  • Kapil Arya

    ^^ Glad we could help 😎

  • Sir, I have tried the setup which you have posted regarding gmail account in the windows 10. But, I couldn’t able to retrieve my all contacts and mails to my Microsoft account in my laptop.
    Kindly help me out.

  • Kapil Arya

    ^^ Try re-registering Mail app: https://www.kapilarya.com/how-to-re-register-a-specific-app-in-windows-10.

  • When I’ve registered, it shows that I have to update my Password. I did that and this is still happening. Is that thing normal?

  • Kapil Arya

    ^^ There is no requirement of updating password.

  • Super tank u thank u so much dude really very helpful

  • Kapil Arya

    ^^ Happy to help 😊

  • dont work

  • you solve my problem, tx:)

  • Kapil Arya

    ^^ Glad to help!

  • Thanks for the help, it has worked.

  • Kapil Arya

    ^^ Glad to help Jackson!

  • Kapil, thank you so much for this, I was extremely down in the dumps, because I was unable to set up the mails on my wife’s machine, but this process you described worked like a charm.

    Kind regards


  • Kapil Arya

    ^^ Glad I could help Thomas!

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