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Published: September 9, 2015 | Applies to:

This fix helps you to solve "Your device is offline. Please sign in with the last password used on this device.'' message in Windows 8 or later.

When you switch to Microsoft account from local account on your Windows 8 or later running system, then for very first logon after this, your system must be online. Here online means that your system must be connected with web so that Microsoft account servers can identify you. Once you got identified, in the next logon you can sign-in very easily even if you’re offline.

Now if on the next logons, you didn’t entered the same password which you entered while identification i.e. very first logon – when device was online, you’ll greeted with following message:

Your device is offline. Please sign in with the last password used on this device.

Your Device Is Offline. Please Sign In With The Last Password Used On This Device.

In case, if you’re not sure that the password you’re inputting correct, try to remind the last used password and enter that. While if you’re pretty sure that you’re entering correct password on successive logons and you’re still receiving same message doesn’t matters whether you’re online or offline, then you need to try additional steps mentioned below. Here is how to solve this problem:

Recommended : You can’t sign in to your PC right now. Go to account.live.com to fix the problem, or try the last password you used on this PC.

FIX : Your Device Is Offline. Please Sign In With The Last Password Used On This Device.

1. Open Command Prompt at boot (refer steps 1-4.d of this article)

2. Type regedit command and hit Enter key to open Registry Editor at boot.

3. Navigate to following registry key:

HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

Your Device Is Offline. Please Sign In With The Last Password Used On This Device.

4. In the left pane of Registry Editor window, expand StoredIdentities key and you’ll see your Microsoft account sub-key under it. All you need to do here is to identify the problematic account sub-key and delete it. Provide you confirmation with Yes while deleting the key:

Your Device Is Offline. Please Sign In With The Last Password Used On This Device.

Close Command Prompt at boot and continue to your operating system.

5. Additionally, go to your Microsoft account page from any other device (you can use your mobile phone too for this). On your account page, you need to remove the device on which you’re facing this issue, using Remove device link. The sample screenshot is provided here:

Your Device Is Offline. Please Sign In With The Last Password Used On This Device.

Once you’re done with step 5, try to logon on the problematic device. You’ll find that this time the issue didn’t occurs and you can login as expected.

Hope this helps! Also see how you can use Identity Verification App to protect your Microsoft Account.


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29 Comments

  • Perfect soln. worked and fixed my problem- thanks

  • Kapil Arya

    ^^ Glad we could help :)

  • Omg, it actually works. Thnx a lot :-)

  • Kapil Arya

    ^^ Great to see it worked! :)

  • i tried it. But i cant find that IdentityCRL file in that command window, as you said i searched. I dont know what to do to make it alive. plz help me with this issue.

  • Kapil Arya

    ^^ Make sure you’re using Command Prompt at boot.

  • Thank you very much

  • Kapil Arya

    ^^ Glad it helped!

  • IdentityCRL does not exist in Windows 10. This does not work.

  • Kapil Arya

    ^^ This has been tested on Windows 10 and it works for sure. You may give a retry :)

  • I tried to delete the files in question but I get a message “error deleting key” cannot delete “name of my account” Error while deleting key. Any suggestions?

  • Kapil Arya

    ^^ You can manually take ownership of registry key as mentioned here: http://www.kapilarya.com/manually-take-ownership-windows-8

  • asks for password at command prompt and it works there!!But it doesn’t work during login

  • My Windows 10 does not have the entry IdentityCRL. Are there other options?

  • Kapil Arya

    ^^ It should be there. Please recheck!

  • I did check and recheck. Is there some other setting that would make it show up? It is hidden from my view otherwise. I could send you a photograph I took of it from my phone so you can see I am not crazy.

  • Kapil Arya

    ^^ Okay, so that last option to get rid of it is to reinstall Windows 10 without affecting your files: http://www.kapilarya.com/reinstall-windows-10-without-affecting-personal-files

  • But in my lap it is not showing any bios options and also it is not showing any boot option.it is directly loading into os

  • When i boot into command prompt to search for this key:

    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

    The key does not exist. Yet i still have the same issue of not being able to log in even though I’m using the correct password.

  • hi,

    when i boot into command prompt the cmd screen comes for a second and it disappers the next screen which comes is asking me for password.

  • I get asked for the same unknown password when I reboot and then try to go to the command prompt. So, I can’t get to the command prompt. Thoughts?

  • For that last question, I’m using Windows 10.

  • Kapil Arya

    ^^ You need to use the password you were using on this machine. If there exists any other account, go ahead with it.

  • Yeah, unfortunately that’s the password I don’t know. It isn’t looking for my Windows login password– I think it is looking for my Microsoft account password, which is in a password vault on the laptop. I have the only account on the laptop. Thoughts?

  • Kapil Arya

    ^^ If that is the case, you can reset MS account password online and then enter new password 😊

  • Does not work. Every option I try requires my windows password which my computer is convinced is wrong when I know for an absolute fact it is right because I just reset it.

  • Same problem here. Opened registry editor, but there is no Identify CRL in Windows 10, please help!

  • Kapil Arya

    ^^ Are you using local account and not Microsoft account?

  • My problem is, am using pin for my login and not my microsoft password for any situation. i’ve got an update last week since now i can’t login with my pin, if i try so, it is showing the that your device is offline and sign in with the last password used. i’ve tried everything changing my pin, removing and adding it again, and so many. but, it still showing the same. But, i can login into my lap with my microsoft password without any issue. Kindly suggest me a solution for this as i feel using pin for mu sign in is very easy comparing with microsoft passward.

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