Fix: Windows Update error code 0x800704c7

This detailed article will help you to understand the code 0x800704c7 error in Windows 11 Update with step-by-step solutions to fix the error.

Mahima N.
Windows Technical Expert
6 min read
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Windows Update error code 0x800704c7 can appear with any random update and prevent your Windows PC from installing the necessary updates and other performance enhancements. The Windows 11 update may freeze in the middle, fail to install multiple times, or show you a 0x800704c7 error message; whatever the issue, you’re in the right place.

Windows Update error code 0x800704c7
Windows Update error code 0x800704c7

Fortunately, it doesn’t always require advanced technical expertise to fix. This detailed article will help you to understand the code 0x800704c7 error in Windows Update, as well as step-by-step solutions to fix the error.

Fix: Windows Update error code 0x800704c7

Using the steps described in this guide, you can restore Windows Update to your system and maintain its security, stability and updates.

Fix 1: Run the Windows Update Troubleshooter

A built-in troubleshooter in Windows will automatically identify and fix common issues with updates.

1. Click on Windows+I for Settings. Tap on System > Troubleshoot.

Troubleshoot option in System
Troubleshoot option in System

2. Click Other troubleshooters.

Other troubleshooters in system settings
Other troubleshooters in system settings

3. Find Windows Update. Click Run.

Run Windows update troubleshooter Fix Windows Update error code 0x800704c7
Run Windows update troubleshooter

Allow Windows to identify issues. Implement any suggested corrections.

4. Restart your PC. Repeat the installation of the update.

Why is this best for all users? This is because the troubleshooter fixes the common Windows Update configuration problems automatically, restarts needed services, and resets some Windows Update components.

Fix 2: Clear the Windows Update Cache

Error 0x800704c7 can be caused by corrupted update files in the SoftwareDistribution folder.

1. Click on the Win key, type in Services and open the window.

Open Services in windows 11
Open Services in windows 11

2. Locate Windows Update. Right-click it and press Stop.

Stop Windows update service Fix Windows Update error code 0x800704c7
Stop Windows update service

3. Open File Explorer and go to this location.

C:\Windows\SoftwareDistribution
SoftwareDistribution Folder
SoftwareDistribution Folder

4. Delete all files and folders inside the SoftwareDistribution folder.

Delete SoftwareDistribution
Delete SoftwareDistribution

5. Return to Services. Right-click on Windows Update once more. Select Start.

Start Windows update service Fix Windows Update error code 0x800704c7
Start Windows update service

Restart your computer. Deleting the update cache makes Windows download new update files, rather than potentially corrupted ones.

Fix 3: Repair Corrupted Windows System Files

Frequently, updates fail to install properly because of corrupted Windows system files.

1. Type in Command Prompt. Right-click it. Choose Run as administrator.

Open CMD Command Prompt as Admin
Open CMD Command Prompt as Admin

2. Enter this command.

sfc /scannow
sfc scannow for Repair Corrupted Windows System Files
sfc scannow for Repair Corrupted Windows System Files

Wait until the scan is complete. Restart your computer.

3. If the problem continues, run these DISM commands one by one.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
DISM Commands Fix Windows Update error code 0x800704c7
DISM Commands

After the repair, restart Windows. SFC repairs system files that were corrupted, and DISM restores the Windows image that was used in the updates.

DISM Restore health
DISM Restore health

Fix 4: Perform a Clean Boot

Third-party applications or start-up services can interfere with Windows Update.

1. Click Windows + R, then type in this command. Press Enter.

msconfig
msconfig
msconfig

2. Click on the Services tab. Verify Hide all Microsoft services. Click Disable all.

Hide all microsoft services in ssytem configuration
Hide all microsoft services in System Configuration

3. Press the Startup tab. Click “Open Task Manager”.

Open Task Manager
Open Task Manager

4. Turn off all start-up programs.

End Task in Task Manager Fix Windows Update error code 0x800704c7
End Task in Task Manager

Restart your PC. Try updating Windows. If the update is successful, turn the service back on, one at a time, to determine which service is conflicting with the application.

Fix 5: Temporarily Disable Antivirus Software

Files of Microsoft’s Windows Update are falsely flagged as viruses by some anti-virus software.

1. Open Antivirus Software. Temporarily turn off real-time protection.

2. Select Settings > Windows Update.

3. Tap on the button “Check for updates“.

Check for updates in Windows Update Fix Windows Update error code 0x800704c7
Check for updates in Windows Update

Install available updates. Re-enable antivirus protection afterwards.

Note: DON’T leave AntiVirus protection off longer than necessary!

Fix 6: Check Available Disk Space

The free space on the Windows computer must be enough to be used for downloading and installing updates. It is recommended that at least 20 GB of free disk space be available for significant Windows updates.

1. Open Settings. Go to System > Storage.

Storage in System settings
Storage in System settings

2. Check the available free space. If you have little storage, then do these tasks:

  • Delete temporary files
  • Empty the Recycle Bin
  • Remove unnecessary applications
  • Transfer big files to another drive.

Fix 7: Install the Update Manually Using Microsoft Update Catalog

When Windows Update continually fails, you may be able to install the Windows update manually.

1. Open Settings > Windows Update.

2. Here, record the KB number of the failed update.

Windows 11 Update KB
Windows 11 Update KB

3. Go to the Microsoft Update Catalog website – https://www.catalog.update.microsoft.com/Home.aspx.

4. Search for the KB number. Download the corresponding version for your Windows version.

Search KB in Microsoft Update Catalog Fix Windows Update error code 0x800704c7
Search KB in Microsoft Update Catalog

5. Run the downloaded installer. Restart your computer. Manual installation does not use Windows Update and installs the package needed directly.

Fix 8: Perform a System Restore

Restoring Windows to a previous state may help if the error occurred recently after installing a piece of software or making a change to the system.

1. On the Start menu, type “Create a restore point. On the Start menu, type Create a restore point.

Create a restore point
Create a restore point

2. Open System Protection. Click System Restore.

System Restore option Fix Windows Update error code 0x800704c7
System Restore option

3. Select a restore point that you made prior to the start of the problem. Follow instructions on the screen.

Fix 9: Upgrade Windows Using the Media Creation Tool

If the above options don’t solve the problem, the damaged update component files can be replaced by repairing Windows using the Media Creation Tool, and this process won’t affect any personal files.

1. Get the Microsoft Media Creation Tool from the Microsoft official website – https://www.microsoft.com/en-us/software-download/windows11.

Create Windows 11 Installation Media download
Create Windows 11 Installation Media download

2. Run the tool. Click on the bootable USB option. If you don’t know how to create bootable USB to install Windows 11 operating system, follow this guide:

Windows 11 Setup in Media Creation Tool choose bootable USB Fix Windows Update error code 0x800704c7
Windows 11 Setup in Media Creation Tool

3. When it gets in the File Explorer, open it and follow the on-screen options. Choose “Keep personal files and apps”. Complete the installation process.

This process allows Windows to be reinstalled without losing documents, installed programs, and your personal data.

Frequently Asked Questions (FAQs)


The Windows Update error code 0x800704c7 means that Windows Update has stopped because of corrupted files, damaged Windows Update components, antivirus software or software conflicts.

Yes, one of the probable causes of this error is corrupted Windows system files. Some of the damage can be fixed and Windows Update capability restored by running SFC and DISM scans.

Yes, it is safe to delete the contents of the SoftwareDistribution folder after stopping the Windows Update service. The folder is automatically recreated, and update files are downloaded again.

No, the Media Creation Tool will install Windows again, but will leave your files, installed applications and personal settings intact if you selected Keep personal files and apps when upgrading.
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Article by

Mahima N.
Windows Technical Expert

Say Hey to Mahima, a tech buff. She enjoys writing both technical and non-technical drafts. When she's not typing away, you'll find her buried in books or off on some adventure. Mahima's all about trying new things and soaking up every experience life throws her way!

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