If you can't launch Windows Backup in Windows 10 due to "The backup application could not start due to an internal error (0xC0003005)" message, fix it here.

Earlier, we’ve shared you the guide to backup your Windows in following post:

How To Backup Windows 10 To External Hard Drive/Network Drive

This article address a related issue with backup. Recently, we were opt to create backup on one of our Windows 10 Pro running system. But when we tried to start Windows Backup application, we go following error:

The backup application could not start due to an internal error: (0xC0003005)

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

The above error blocked us from launching the backup application plus from creating backup as well. If you’re also facing this issue with Windows Backup, here’s how you can fix it.

FIX: ‘The Backup Application Could Not Start Due To An Internal Error’ In Windows 10

FIX 1 – Via Services Snap-in

1. Press W8K + R and type services.msc in the Run dialog box, hit Enter key to open Services snap-in.

Services Windows 10

2. In Services snap-in window, scroll down and look for Volume Shadow Copy service. As experiencing this error, it might be because this service isn’t running. Right click on the service and select Start.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

3. Once service starts running, close Services snap-in. Check if you can open Windows Backup application. We hope issue must be resolved now.

If you still have the issue, refer FIX 2 below.

FIX 2 – Via File Explorer

1. Press W8K + R and open File Explorer. Click View > Options > Change folder and search options > View. Uncheck Hide protected operating system files (Recommended) option. Click Apply followed by OK.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

2. Now go to C: or the drive where you’ve Windows installed. Right click on System Volume Information folder and select Properties.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

3. On the property sheet, switch to Security tab. Click Advanced button there.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

4. Then in Advanced Security Settings window, click Continue.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

5. Now click on Change link, next to Owner and take ownership of the folder using steps 3-7 of this guide.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

6. Once you take ownership, open System Volume Information folder and navigate to WindowsImageBackup > Catalog folder inside. Under Catalog folder, rename GlobalCatalog to GlobalCatalog.old.

FIX The Backup Application Could Not Start Due To An Internal Error In Windows 10

7. Now refer step 1 of this fix and make sure you restore Hide protected operating system files (Recommended) option to checked status. Close File Explorer and reboot the machine.

After restarting your system, Windows Backup application should be working as expected.

Hope this helps!

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1 Comment

  • Thank you, Kapil. I’ll try your suggestions.

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    Recent Comments

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