Your IT Administrator Has Limited Access To Some Areas Of This App

If you’re using Windows Security as your primary antivirus and unable to open specific section of the app, this article is for you. Actually, there are some restrictions which you or your administrator can apply and block certain areas of the app. When you access the prohibited area, this message appears immediately: Your IT Administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information.

This message is generic error which appears only when Group Policy restrictions are applied on your system. These restrictions can be applied by you, your IT administrator or third-party app you’ve installed on your system. You can see this problem on Windows 11 or Windows 10.

Your IT Administrator Has Limited Access To Some Areas Of This App

Fix 1: Using Command Prompt

Open administrative Command Prompt.

Paste following commands one-by-one and press Enter key after each:

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

If some commands didn’t work, you can ignore it and keep moving.

Fix 2: Using Group Policy

If you’ve a standalone machine which is not connected to any company network, domain, or Azure AD and still you’re seeing this issue, you can resolve it at your own. Either you’ve third-party AV installed or you’ve configured some Group Policy settings.

First, if you’ve third-party AV installed, uninstall it temporarily and check if the error go away.

If you’ve configured any Group Policy to hide specific sections of Windows Security, you can follow this guide to set those policies to Not Configured:

How To Hide Specific Pages In Windows Security/Windows Defender

Fix 3: Remove Restrictions Applied By Your IT Person

If Fix 1 and 2 not applies to you, probably you’ve connected your system to domain or work/school account. In such case, to resolve this issue you can either contact your IT person or you can simply disconnect the system from work/school account,

If you’ve joined to domain, go Settings > Accounts > Access work or school and click on your domain account, and click Disconnect. Windows 10 users can refer this guide.

If you’ve joined to a work or school account that is Azure AD account, refer these guides to disconnect:

• Disconnect Windows 10 from work or school account
• Disconnect Windows 11 from work or school account

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Note that if you’re seeing this message for any other app, you can use this guide to identify the possible Group Policy restriction and revert it.

Video fix

If you’re on Windows 11 version 23H2 and you see this issue after resetting or clean install, refer this video fix:

If you’re on Windows 10, refer this video fix:

That’s it!

Note: We’ve updated this article for Windows 11, it was originally published for Windows 10 on May 8, 2020.